Re: Can't install Norton 360
- From: Jesse Houwing <jesse.houwing@xxxxxxxxxxxxxxxx>
- Date: Wed, 22 Aug 2007 22:07:52 +0000 (UTC)
Hello TDNJ1,
Haven't been able to install N360 for 3 weeks now. Uninstalled the
expired Norton program. Called Symantec, paid $99.95 to have virus's
removed and program installed, now they tell me that there is a
problem with your windows installer. The tech said he tried to install
a new copy of the windows installer, but it is giving the error on the
screen. When I try to load N360, it tells me "Product Error". Any
suggestions. I have no Anti virus protection in my computer and I am
concerned. Thank you in advance.
Though this isn't the right newsgroup (a windows XP or Windows Vista group would've been a better choice, this is a .NET programming newsgroup); The following tool might help you:
http://support.microsoft.com/kb/290301
It's the Windows Installer Cleanup tool. Just install it and open it from the start menu.
Scroll down the list and clean all the norton/symantec products from the installation history. Then try re-installing them. If that doesn't work, you're probably best off re-installing the whole PC, which is something I would've done anyhow if my pc had been infected, just to be sure.
--
Jesse Houwing
jesse.houwing at sogeti.nl
.
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