Registry Key Preventing Uninstall
From: DragonslayerApps (DragonslayerApps_at_discussions.microsoft.com)
Date: 02/07/05
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Date: Mon, 7 Feb 2005 14:51:01 -0800
I wrote and installed a small VBdotNet application on several user machines.
During an update installation, the uninstall phase failed, triggering an
error. The error indicates that the uninstaller is attempting to remove a
registry key which has no connection to the application. I’m guessing that
the key was modified during the installation and therefore logged as part of
the installation.
How do I remove the instruction to delete that registry key? Is there a log
somewhere that I can find and edit? This was done with the standard dotnet
setup package.
This same application has been installed and uninstaled repeatedly on other
user PCs, so I know it isn’t anything to do with the application itself.
The exact message is "Could not open key:
HKEY_LOCAL_MACHINE\Software\Microsoft\Remote Desktop\Pending Help Session.
Verify that you have sufficient access to that key, or contact your support
personnel."
My upgrade does use RemovePreviousVersions, but note that the error happens
when an uninstall of the application is attempted from the "Add or Remove
Programs" tool as well.
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