Re: Multiple Symbol 8846 Hard Reset/Cold Boot Failures
- From: paulheskestad@xxxxxxxxx
- Date: Sun, 2 Dec 2007 11:05:03 -0800 (PST)
Wow - thanks for the response, that seems exactly like the info I
needed. I downloaded the file and read through the info, I'm just not
sure exactly how to "reflash the device." I'd usually just tinker, but
I guess based on your warning, I'm a little gun-shy about killing a
unit completely. Would you be willing to give me a little more
instruction? Of course, if anything happens to the unit, I'll assume
full responsibility and hold you harmless. I'm at the point where I go
to Start-->Programs-->Symbol Device Configuration Packages-->PPT8800
v1.1-->TCM. A windows opens that reads TCM - Script1, with a Script1
window on the top half of the screen and a File Explorer window on the
bottom of the screen. This is where I balk. Do you have any guidance
from here?
As a follow up from my end, I contacted the software provider to get
their recommended specs for the software; they haven't responded. I
contacted the company that does support for us; they said they would
look into it and haven't responded. I contacted Symbol as previously
suggest and got a nice, automated e-mail informing me that a
representative would contact me directly. They have not.
The icing on the cake is that my one die-hard unit that never fails
("Brunella"), blanked last night.
Thanks again,
Paul
On Dec 2, 9:35 am, gomobile.ie <gomobile...@xxxxxxxxxxxxxxxxxxxxxxxxx>
wrote:
Hi guys, just my 2 cents.
We could create an new topic on "How to get the best from tech support with
pledging your first born", but thats a whole new thread... lol
I am just dipping in here (hoping not to get a toe burnt) because I have
worked with 'Symbol' as a certified engineer for a number of year now.
There is a running joke which goes something like "The answer to all your
problems is format c:" (if your on old 'Dosser' like me you will understand
where this came from.
Its much the same case here I believe, but it should be no big deal.
Depending on the OS version on the PPT's ('Portable Pen Terminals') your
using the common answer is most likely what you would discover if you called
'Motorola' as they are now known (Assuming you have a 'Site Code' that is) is
a common term for such problems normally include the word "Reflashing".
To 'Reflash' a mobile device, you will need to do the following:
1. Go to thesymbolwebsite (www.symbol.com)
2. Go to 'Support and Resources' and select 'Software Downloads'
3. Select 'Mobile Computers' as the 'Product Line'
4. Select 'PPT8800CE' or 'PPT8800WM' (dependent on your OS)
5. Try to locate a 'Device Configuration Package' which is used to 'Reflash'
the mobile device and bring the 'OS', 'Applications' etc.. bang upto date (In
other words a total reload of the unit just like 'format c:')
Note: This is no simple task and could render the unit totally useless if
you do not do it correctly. Having said that, I have never lost a unit yet
... but I am still trying ... lol.
P.S. I hope you purchase a 'Cradle' at the same time, otherwise you could
find it difficult to perform the above safely.
Where Enterprise Goes Mobile -http://www.gomobile.ie
My Blog -http://bmcloughlin.blogspot.com
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