Re: Poor NG Support....
- From: "Juan T. Llibre" <nomailreplies@xxxxxxxxxxx>
- Date: Thu, 14 Sep 2006 06:31:47 -0400
re:
the problem is that Microsoft has a publicly stated policy of a 48-hour guaranteed peer response
to any question
Not so.
The publicly stated policy is that a 48-hour response *by Microsoft Support personnel*
is guaranteed to any MSDN subscriber who has associated a no-spam alias with his
Passport at the MSDN Subscriptions site, who asks a question.
There is no guarantee that peers will respond to any/all questions asked,
given that peer-to-peer contributions are voluntary.
We all contribute what we can, when we can.
A peer-to-peer community is what we and our peers make of it.
Juan T. Llibre, asp.net MVP
aspnetfaq.com : http://www.aspnetfaq.com/
asp.net faq : http://asp.net.do/faq/
foros de asp.net, en español : http://asp.net.do/foros/
===================================
"Jon Davis" <jon@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:uqZMm$91GHA.3656@xxxxxxxxxxxxxxxxxxxxxxx
I agree, but the problem is that Microsoft has a publicly stated policy of a 48-hour guaranteed
peer response to any question or else they will step in. That never happens.
Jon
"Marina Levit [MVP]" <someone@xxxxxxxxxx> wrote in message
news:e4GLK101GHA.4976@xxxxxxxxxxxxxxxxxxxxxxx
Again, my point is, that no one is *required* to answer any posts at all. It's all voluntary. So
no one can complain that their post didn't get answered - because there is no one out there whose
job it is to answer them.
"JeffP@Work" <jpgmt_at_sbcglobal_dot_net> wrote in message
news:OVLNGz01GHA.4484@xxxxxxxxxxxxxxxxxxxxxxx
Dear Marina,
I too don't think that Microsoft (MS) is required to answer posts.
I do think that ALL posts deserve an answer, EVEN IF IT IS A CONFUSING QUESTION, TOO MUCH OR NOT
ENOUGH INFO, WHATEVER.
If a question isn't clear or there are many solutions to a common problem and it's apparent that
the person didn't Ask.com or Google or search the NG for their answer, they deserve at least
that much of a response, it only takes a moment.
Even when people post to the wrong NG, it only takes a moment to post that you think their
question is not appropriate for a particular NG and maybe include a suggestion as to a better
NG.
The only posts that don't require a response are spam or adverts.
JeffP...
"Marina Levit [MVP]" <someone@xxxxxxxxxx> wrote in message
news:O$UIxu01GHA.324@xxxxxxxxxxxxxxxxxxxxxxx
I don't think MS is required to answer the posts, unless the email comes from an MSDN subscriber
(at least this is my recollection).
In general, this is a peer to peer newsgroup, with people just using their own time to help
out. A lot of times posts do not get answered for reasons having to do with the post (too long,
not enough information, doesn't make sense, question isn't clear).
"JeffP@Work" <jpgmt_at_sbcglobal_dot_net> wrote in message
news:uGZ7Os01GHA.3516@xxxxxxxxxxxxxxxxxxxxxxx
Is this a holiday week?
There are way too many unanswered posts!
I dont' care if the person asked a dumb or un-comprehensible question, they deserve a response
even if it is to clarify or re-state their question and offer a suggestion.
Hang in there posters, hopefully our questions will be asnwered.
JeffP....
.
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