Re: .NET question about the customErrors Tag

From: Steven Cheng[MSFT] (v-schang_at_online.microsoft.com)
Date: 05/07/04 

Date: Fri, 07 May 2004 02:47:28 GMT

Hi Samuel,

Thanks for the followup. To answer your questions:

1) the software must be working because the majority of my clients don't
have this issue.. Could this be a permission issue that needs to be done on
the clients server?
============================================================================
============
So far I'm also not very sure on it, we could only say it's a potential
cause. Have you try set the <customErrors>'s mode to "Off" and suggest the
user who encounter the error to post you the detailed error info? I think
that may help provide some clues.

2) We do not use web.config file because the software is not configured as
an application (not required). Will it work if I add an web.config file to
the site's root directory? The software is installed in a folder called
/gallery/ (not an application), and I am not sure if adding a web.config
file to the root (/) directory will help. I dont have access to my client's
server.
============================================================
Oh, now I got it that your application is in a sub folder under the root
applicatoin. If so, you'll be care to add a web.config because some
elements in the web.config is only allowed to be setting for and
application( which means the folder need to be configured as an application
in IIS) rather than a normal folder. Since you didn't provde a web.config
it'll derive the configuration from the Root Application(which may derive
from machine.config).

Also, still think the detailed error info is necessary for troubleshooting.
If you have any new findings, please feel free to post here. Thanks.

Regards,

Steven Cheng
Microsoft Online Support

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