Re: Am I Just a Big Sook?
From: Eric Biggs (e)
Date: 04/24/04
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Date: Sat, 24 Apr 2004 09:23:51 -0700
I don't know, I think you might be being too hard on Peter. This seems like
it's more of a problem of the organization having a java tech support
answering .net support queries. Peter did as much as he could given his
knowledge. I'd say a more productive approach would be to not spam an
unrelated newsgroup with your complaints but to write Peter an e-mail
explaining to him what the simple solution is, and an email to your host
asking them why they are understaffed on people qualified to handle .net
support.
"spamfurnace" <spamfurnace@intermension.com> wrote in message
news:enxorVeKEHA.3216@tk2msftngp13.phx.gbl...
> Hi All,
>
> This thread may be a bit off topic and i apologise in advance to those
> newsgroups purists out there. But i wanted a little feed back from others
in
> the same game as me. Below is my email of complaint regarding some service
> or lack thereof that i received from my a hosting service we just signed
up
> too. Beneath that is the transcript of our conversation. If your a busy
bee
> then stop reading now... its just me having a moan.
>
> I was feeling really good about this team, on every level until i
> encountered this guy, Peter. I just wanted to know if you all think im a
big
> sook over this, is it just the net and lack of body language, or was this
> guys really trying to pull my chain?
>
> Cheers
> Richard
>
> * At the very least, i can see why we have hosting partners on ASP.Net
site
> now.
>
>
****************************************************************************
> *****
>
> Below is my conversation with Peter, one of your customer service reps.
> I felt he was deliberately difficult. i figured my query would be answered
> in 30 secs flat.
>
> I figured it out myself, after our conversation. I just created a bin
> folder, and the .net dll was found automatically fortunately read access
was
> prevented on this folder by default so no one could download my .dlls.
> .
> I was checking with your *support* staff because having selected aspnet
for
> this account and not finding the neccessary folders installed, i figured
you
> all did things a little differently.
>
> I am also dismayed that i have choosen a web hosting provider who cannot
> support me on even simple dotnet issues. Note im not asking how to code in
> dot net, i was simply making a very basic enquiry as to its installation
on
> YOUR servers.
>
> *Why didn't i get a pop box after this conversation? I didn't have any
> opportunity to comment on what i felt was someone being deliberately
> difficult? Why was i treated like this?
>
> I note that after receiving excellent levels of customer service from the
> likes of Elizier, who happened to be the one who signed us up, I received
> pop boxes asking me to comment on the service.
>
> My impressions of this conversation were only reinforced when i did not
> receive that same opportunity after the poor service i received from
Peter.
> I felt like i was conversing with a some smart alec 15 year old in the
> middle of some kind of sulk.
>
> Peter you have completely taken the shine off my experience to date with
> Host Department. The good work and setup of your peers has been needlessly
> undermined by you. What a bummer!
>
> :(
>
>
****************************************************************************
> ************************ While waiting you might want to review our
> Knowledge Base. If you are having problem with your mail service, please
> view our mail service update here. Also please review our current network
> status page. Just in case your problem is already being taken care of by
our
> team.
>
> You are now chatting with 'Peter'
> Peter: Hello! Welcome to HostDepartment Live Chat Service. How may I help
> you?
>
> * 5 minutes go bye after my inital message into your text box, Peter
didn't
> answer although clearly he had seen my enquiry *
>
> Richard: Hello?
> Peter: Hello Sir
> Richard: Did my message dissappear?
> Peter: yes, may I know why you tried dropping the .dll into cgi bin?
>
> Richard: On other hosters they have adedicatd bin directory for the dll's,
> there wasn;t one there so i figured your system may be set for cgi-bin?
> Richard: Obviously not though because it still could n't find it.
> Peter: adedicatd bin directory for the dll's?
> Peter: you mean dedicated?
> Richard: yes.
> Peter: we have dedicated cgi bin directory
> Peter: as you can see if you ftp to the server
> Richard: Thank you. I know that because as I said above i tried to my .net
> dll in there.
> Richard: Where do i put my .net dlls so they will recognised Peter?
> Peter: is it your own asp component?
>
> Richard: Yup. HelloWorld.
> Peter: ok, in order to register any custom dll component, you can send it
to
> me
> Peter: my email is peter@hostdepartment.com
> Peter: I will forward it to our admin
> Peter: and he will install it for you
>
> Richard: Hmmm. That doesn;t make sense.
> Richard: Why all the handling.
> Richard: You guys are set up for asp.net right?
> Peter: is it .aspx file or .dll file?
> Richard: It's the .dll for the .aspx file.
> Richard: Do you know much about dotnet?
> Peter: no, I'm java programmer not .net programmer
> Richard: Okey dokey.
> Peter: as I know, all our client send us the dll file to be registered
> Peter: so that they can use it for their asp page
>
> Richard: With dotnet the .dll is part of the page.
> Richard: In dotnet you create a code behind file that separates your
script
> from your html/markup.
> Richard: This allows separation of functions between developers and web
> designers
> Richard: you compile the script into a .dll
> Richard: this .dll is then compiled on the fly
> Peter: it is multitier programming right
> Richard: Is there anyone else there that programs in dot net Peter?
> Peter: yes
>
> Peter: one of our admin
> Peter: but he is not here
> Richard: So none of your support staff, know anytihng about dotnet?
> Peter: next shift will be handled by php programmer
> Peter: support staff who knows ,net will be here on Monday *3 days away*
>
> Richard: So how long does it take for your admin to install .dlls?
> Peter: it depends on him since we can only forward it to him
> Richard: How long does it geenrally take then?
> Peter: I will let you know once he has installed it ok
> Peter: so that you can check it
> Richard: That would be great.. but how long would that be?
> Richard: I need to know what the turn around time is going to be evey time
i
> update my code?
> Peter: as I said Sir, you will know it from my email
> Richard: Is the admin there right now?
> Richard: Are we talking 5-10minutes, a couple hours, a day?
> Peter: we are here 24/7
> Richard: Great so do you think it will be 5-10 minutes, a couple of hours
or
> a day before my .dll is installed?
> Peter: please be patient Sir since our admin is handling problem from
other
> client as well
> Peter: make sure you have sent the dll to me and I will forward it to him
> Peter: so that your request will be on his hobs queue
> Peter: *jobs
> Richard: Peter im asking for an approximation of the time it will take
> before i can use my site. Can you give me one please?
> Peter: I don't know our admin's job queue
> Peter: so that I can't give you approximate time
> Peter: as I said above, you will know it fro my email
> Peter: *from
>
> * In disbelief at this point *
>
> Richard: O.k I have emailed you the .dll. Can you confirm receipt?
> Peter: yes, it's MyTestApp.dll right
> Richard: Thats it.
> Peter: ok
> Peter: I will forward it to admin now
> Richard: I will await your email.
> Richard: Over and out.
>
> * All he had to do, was tell me to create a bin folder, Its been 90mins
and
> still no mail from him.*
> Good job, im not reliant on his *support* aey?
>
>
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