FOUND SOLUTION->Re: WindowsXp Slooow Shutdown;

From: Phil C. (charlestek_at_rcn.com)
Date: 02/11/05 

Date: Thu, 10 Feb 2005 20:01:55 -0500

Thanks Doug,

I found the answer:

I finally got a break in my headache here. A half hour ago I was rebooting,
and the desktop hung in appearing, when it came up and I tried to explore
files, the searchlight sat there forever. A check in the event log found
the message that "The WIA (Windows Image Aquisition) hung on startup".
I disabled the WIA service in the service manager and voila, the computer
shuts down in 4 seconds.

It turns out this week I installed new drivers for my Microtek ScanMaker
Flatbed scanner. When I was diagnosing the slow hung shutdown, I
uninstalled the Microtek drivers, but this did not fix the shutdown.

Today, googling the above error message I found three Microsoft Articles:
Long delay before files appear in My Computer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;819017&Product=winxp

The most important Article:
Some Programs May Not Work with a Scanner or a Camera When You Upgrade to
Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;300462

and finally:
Windows XP: List of Scanners That Are Supported by Windows Image Acquisition

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q293356

It turns out that apparently the Microtek software installs some TWAIN
drivers that do the job of the WIA, and the WIA does not work with my
scanner as per the last article.
Unistalling the Microtek software apparently left the TWAIN drivers intact,
which is why
my shutdown problem persisted.

When I reinstalled the Microtek software, apparently there is some conflict
where the WIA and the TWAIN driver fight each other and cause startup and
shutdown problems.

So the solution is to disable the WIA service or remove the WIA driver for
the device as described in the second article above and reinstall your
scanner or camera software.

"Doug C. Mace" <dcmace3@NOSPAMadelphia.net> wrote in message
news:C-idnTXjqp9wYJbfRVn-iA@adelphia.com...
> Phil,
>
> After installing XP sp2 I had the same problem. Don't know where I found
> this solution but it worked for me.
> XP now shuts down in seconds instead of minutes.
>
> Make sure all the following DLLs are registered by Start->Run and type:
>
> regsvr32 wuapi.dll
> regsvr32 wuaueng.dll
> regsvr32 atl.dll
> regsvr32 wucltui.dll
> regsvr32 wups.dll
>
> Press enter after each one and wait for the success message
>
> Hope this helps,
>
> Doug
>
> "Phil C." <charlestek@rcn.com> wrote in message
> news:excF57lDFHA.1564@TK2MSFTNGP09.phx.gbl...
>> Cross Post from microsoft.public.windowsxp.general:
>>
>> Hi. I'm running Windows XP Pro, Sp2. All of a sudden within the last
>> few
>> days the shutdown time has changed from about 15 seconds to over 4
> minutes.
>> I have done a sfc /scannow, uninstalled any software I recently
>> installed,
>> shutdown any tsr programs running, reinstalled my mouse drivers, run a
>> few
>> chkdsk's, reinstalled my video drivers, looked at the bootlog file,
> changed
>> the registry settings according to Kelly's corner to tell the system to
> kill
>> applications quicker on shutdown, and basically done everything short of
>> standing on my head and formating my hard drive and starting from
>> scratch.
>> I have reviewed via google most of the popular shutdown troubleshooting
>> notes. I find it extremely hard to believe that Microsoft in their
> infinite
>> wisdom and with a problem that probably has high prevalence could not
> create
>> a utility that could log shutdown events down to the last thing that
> doesn't
>> work properly.
>>
>> Can anyone help???
>>
>> Thanks,
>>
>> Buffaloed in Boston
>>
>> Patriots
>>
> Rule!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
> !!!!!!!!!!!!!!!!!!!!!!!!!!!!!11
>>
>> Thanks again Rock,
>>
>> I've always had trouble understanding how to use the driver verifier, so
>> I
>> could never get it to run properly. The instructions are very poor.
>>
>> The in-place restore is an option, I've done it before, though only as a
>> last resort.
>>
>> >>>>>> As I said, I feel it is pathetic that Microsoft can't provide a
> tool
>> >>>>>> that does shutdown logging.
>>
>> >>>An alternative might be a program or way of fixing a special program
> that
>> >>>is ensured by the operating system to shut down last. If I made this
>> >>>program some kind of pause console screen then I might find out which
>> >>>driver or program before it had problems shutting down, because I
>> >>>wouldn't just have a blank blue screen to stare at and guess.
>> Maybe there is a Win32 programmer out there that might tell me how to do
>> this......
>>
>> "Rock" <rock@mail.nospam.net> wrote in message
>> news:eSd$srjDFHA.1836@tk2msftngp13.phx.gbl...
>> > Phil C. wrote:
>> >
>> >> Rock,
>> >>
>> >> Thanks for the reply. The first link you sent is indeed the top
>> >> google
>> >> match for shutdown problems, but is of little help.
>> >> Regarding the second link, I already have tried reinstalling all the
>> >> programs that start on the msconfig list. The last link is geared
>> >> more
>> >> toward startup problems. I have not installed
>> >> any non verified Windows drivers in the last week, so there can be no
>> >> change there. I have the same shutdown problem shutting down from
>> >> Safe
>> >> Mode as I do from regular mode.
>> >>
>> >
>> > Yes if you have the same problem from safe mode then it's not an issue
> of
>> > a startup program.
>> >
>> > There are only three things I can think of. One is to run the driver
>> > verifier program. Maybe that can help pinpoint a driver that is
>> > causing
> a
>> > problem:
>> >
>> > How to Use Driver Verifier to Troubleshoot Windows Drivers
>> > http://support.microsoft.com/?id=244617
>> >
>> > The last two are a repair installation:
>> > http://michaelstevenstech.com/XPrepairinstall.htm
>> >
>> > and if that doesn't work a clean installation. Good luck.
>> >
>>
>>
>>
>
>

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