Re: Some thought: sample of technical support reply

Tech-Archive recommends: Fix windows errors by optimizing your registry

"Jack" <notreplyto@it> schrieb im Newsbeitrag
news:uXp7NAOgGHA.4864@xxxxxxxxxxxxxxxxxxxxxxx
Thank you for contacting Creative Technical Support.

It is my understanding that you are interested in a modem, but would
like to know which TAPI media mode is supported by our modems.

I do not believe any of our current modems use TAPI. The older ones,
at the time used TAPI1. Also Windows 2000/XP no longer supports TAPI
either and all of modems use these operating systems.

If you have any more questions or concerns, please feel free to respond
accordingly.

For faster service please reply with previous correspondence when
replying to this email.

Best Regards,

James (15353)
Technical Support
Creative Labs Americas

Jack,
I agree with you and Matthias:
this "Technical Support" statement is just complete rubbish!

All AT command set based modem are supported by the generic UniModem.TSP
supplied by MS with all current OS (including W2k and XP).

--
Best Regards
Andreas Marschall
Microsoft MVP for TAPI / Windows SDK
TAPI / TSP Developer and Tester
My TAPI and TSPI FAQ:
http://www.I-B-A-M.de/Andreas_Marschall's_TAPI_and_TSPI_FAQ.htm
My Toto® Tools (a collection of free, mostly TAPI related tools):
http://www.i-b-a-m.de/Andreas_Marschall's_Toto_Tools.htm
TAPI development around the world (Frappr! map):
http://www.frappr.com/TAPIaroundTheWorld
* Please post all messages and replies to the newsgroup so all may
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* This posting is provided "AS IS" with no warranties, and confers no rights.


.

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