Re: Help regarding setting up a Customer Care

From: Andreas Marschall [MVP TAPI] (Andreas.Marschall_at_I-B-A-M.de)
Date: 02/10/05 

Date: Thu, 10 Feb 2005 13:01:07 +0100

"Ami" <amilan@rediffmail.com> schrieb im Newsbeitrag
news:eX%23QKc2DFHA.4020@TK2MSFTNGP14.phx.gbl...
> Thanks Andreas,

Amilan, you are welcome.

> Requirement is to cater upto 20 inbound calls with features like customer
> information popup, call history, call logging
> in conjunction with an IVRS (so it is with media, isn't it).
> Softwrae must cater all basic features of call center with daily, weekly and
> monthly report generation.
> I can't predict about calls per hour as it is a new setup, initially there
> may be very few calls but lateron they may increase.
> The call center is being setup in India for local customers only.
> Please advice me what should be the Ideal hardware/software setup for this
> scenario. 

-- 
Best Regards
Andreas Marschall
Microsoft MVP for TAPI / Windows SDK
TAPI / TSP Developer and Tester
http://www.I-B-A-M.de/Andreas_Marschall's_TAPI_and_TSPI_FAQ.htm
* Please post all messages and replies to the newsgroup so all may
* benefit from the discussion.  Private mail is usually not replied to.
* This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Andreas Marschall [MVP TAPI]" <Andreas.Marschall@I-B-A-M.de> wrote in
> message news:OpTqk81DFHA.2756@TK2MSFTNGP15.phx.gbl...
> > "Ami" <amilan@rediffmail.com> schrieb im Newsbeitrag
> > news:%23t6r621DFHA.1188@tk2msftngp13.phx.gbl...
> > > I need help regarding seting up a customer care center, with multiple
> > > inbound/outbound calls. What should be the prefered hardware for this?
> also,
> > > any library that can be used to develop application software for the
> same
> > > quickly and with maximim control.
> > > If possible please advice market rates for both hardware and softwares
> > > available.
> >
> > Amilan,
> > please describe your call scenarios in detail.
> > What features are required?
> > Only call control or media too?
> > How many calls per hour?
> > What is the target country for this call center?
> > Please see the related discussion "Call handling system using TAPI
> compliant
> > PBX/Switch" in this newsgroup starting on 01/20/05.
> >
> > -- 
> > Best Regards
> > Andreas Marschall
> > Microsoft MVP for TAPI / Windows SDK
> > TAPI / TSP Developer and Tester
> > http://www.I-B-A-M.de/Andreas_Marschall's_TAPI_and_TSPI_FAQ.htm
> > * Please post all messages and replies to the newsgroup so all may
> > * benefit from the discussion.  Private mail is usually not replied to.
> > * This posting is provided "AS IS" with no warranties, and confers no
> rights.
> >
> >
> >
>
>

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