Re: Call Center application in Visual Basic

From: Andreas Marschall [MVP TAPI] (Andreas.Marschall_at_I-B-A-M.de)
Date: 06/16/04

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    Date: Wed, 16 Jun 2004 17:57:58 +0200

    "NickG" <ngeorg@NO_SPAMcompucon.gr> schrieb im Newsbeitrag
    news:e97N6b6REHA.3504@TK2MSFTNGP09.phx.gbl...
    > Hi Andreas,
    >
    > I got really disappointed knowing that H100E does not support 3rd party TSP.
    > Thanks for opening my eyes. I would really appreciate some help especially
    > now.
    >
    > 1) Do you know if I can provide the functionality mentioned (Caller ID, call
    > forwarding, etc) through Extented Telephony Services if supported for
    > SIEMENS H100E PBX?
    >
    > 2) Is there any alternative way (not TAPI) in order to control H100E and
    > provide the functionality mentioned? Maybe a lower level solution or a
    > vendor specific solution? If yes please point me to the right direction.

    Nikos, sorry to answer with some delay.

    1) The 1st party TSPs ("CallBridge TA", "Hicom CTI TAPI") available for Hicom
    100E PBX support TAPI Extended Services. See the Developer's Guide for
    details. It is possible to directly press any button of the phone including
    the programmable buttons. So you can invoke any programmable feature via
    Extended Services.
    CallerID is available with TAPI Basic Services: lineGetCallInfo() returns it
    via LINECALLINFO.dwCallerIDXxx members.

    2) No.
    H100E has no central CTI link (like e.g. HiPath 3000 PBX via CSTA). The
    protocol that drives the optiset E phones via Up0 is proprietary and
    confidential. 

    -- 
Best Regards
Andreas Marschall
Microsoft MVP for TAPI / Windows SDK
TAPI / TSP Developer and Tester
http://www.I-B-A-M.de/Andreas_Marschall's_TAPI_and_TSPI_FAQ.htm
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> "Andreas Marschall [MVP TAPI]" <Andreas.Marschall@I-B-A-M.de> wrote in
> message news:uMUj5iMREHA.3748@TK2MSFTNGP09.phx.gbl...
> > "NickG" <ngeorg@NO_SPAMcompucon.gr> schrieb im Newsbeitrag
> > news:eR4RpVMREHA.3580@TK2MSFTNGP11.phx.gbl...
> > > Andreas,
> > > Thanks so much for the quick response. I did not notice that you are on
> of
> > > the authors.
> > >  Just to clear things out for me because  I am new to the field of TAPI.
> > >
> > > 1) Can any 3rd party model TSP for the specific PBX work with?
> > >     Can the TSP (HT170) with ACD-PRH that you mentioned  work with 100E
> (for
> > > example after any firmware upgrade or anyhting like that?
> > >     Can SIEMENS HICOM 100E PBX be upgraded in any form?
> > >    One of our client belongs and uses a SIEMENS HICOM 100E PBX so I do
> not
> > > have much of a choice.
> >
> > Nikos,
> > no, a H100E cannot be upgraged to work with HT170 TSP.
> > This 3rd pary TSP is using CSTA protocol on its central CTI-Link to the
> PBX
> > (H150E-Office, HiPath3000).
> > H100E doesn't support CSTA, so this impossible.
> >
> > -- 
> > Best Regards
> > Andreas Marschall
> > Microsoft MVP for TAPI / Windows SDK
> > TAPI / TSP Developer and Tester
> > http://www.I-B-A-M.de/Andreas_Marschall's_TAPI_and_TSPI_FAQ.htm
> > * Please post all messages and replies to the newsgroup so all may
> > * benefit from the discussion.  Private mail is usually not replied to.
> > * This posting is provided "AS IS" with no warranties, and confers no
> rights.
> >
> >
>
>
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