Re: Call Center application in Visual Basic

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From: NickG (ngeorg_at_NO_SPAMcompucon.gr)
Date: 06/01/04 

Date: Tue, 1 Jun 2004 10:07:52 +0300

Hi Andreas,

I got really disappointed knowing that H100E does not support 3rd party TSP.
Thanks for opening my eyes. I would really appreciate some help especially
now.

1) Do you know if I can provide the functionality mentioned (Caller ID, call
forwarding, etc) through Extented Telephony Services if supported for
SIEMENS H100E PBX?

2) Is there any alternative way (not TAPI) in order to control H100E and
provide the functionality mentioned? Maybe a lower level solution or a
vendor specific solution? If yes please point me to the right direction.

Thank you.

Georgopoulos Nikos
Software Engineer

ngeorg@NO_SPAMcompucon.gr

(Remover NO_SPAM before emailing)

"Andreas Marschall [MVP TAPI]" <Andreas.Marschall@I-B-A-M.de> wrote in
message news:uMUj5iMREHA.3748@TK2MSFTNGP09.phx.gbl...
> "NickG" <ngeorg@NO_SPAMcompucon.gr> schrieb im Newsbeitrag
> news:eR4RpVMREHA.3580@TK2MSFTNGP11.phx.gbl...
> > Andreas,
> > Thanks so much for the quick response. I did not notice that you are on
of
> > the authors.
> > Just to clear things out for me because I am new to the field of TAPI.
> >
> > 1) Can any 3rd party model TSP for the specific PBX work with?
> > Can the TSP (HT170) with ACD-PRH that you mentioned work with 100E
(for
> > example after any firmware upgrade or anyhting like that?
> > Can SIEMENS HICOM 100E PBX be upgraded in any form?
> > One of our client belongs and uses a SIEMENS HICOM 100E PBX so I do
not
> > have much of a choice.
>
> Nikos,
> no, a H100E cannot be upgraged to work with HT170 TSP.
> This 3rd pary TSP is using CSTA protocol on its central CTI-Link to the
PBX
> (H150E-Office, HiPath3000).
> H100E doesn't support CSTA, so this impossible.
>
> --
> Best Regards
> Andreas Marschall
> Microsoft MVP for TAPI / Windows SDK
> TAPI / TSP Developer and Tester
> http://www.I-B-A-M.de/Andreas_Marschall's_TAPI_and_TSPI_FAQ.htm
> * Please post all messages and replies to the newsgroup so all may
> * benefit from the discussion. Private mail is usually not replied to.
> * This posting is provided "AS IS" with no warranties, and confers no
rights.
>
>

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