Re: Conference Calls

From: Grant Schenck (schenckg_at_optonline.net)
Date: 02/12/04 

Date: Thu, 12 Feb 2004 13:08:14 -0500

To diagnose this will require someone who understands TAPI to get
involved.

Can you test the scenarios without your software or the middleware by
using the MS TAPI Browser directly against the Nortel switch? This
way you could compare the traces from when things work and when they
don't to determine where the problem lies. Specifically you can see
if Nortel's TAPI driver (TSP) is generating connected call states for
the scenarios you are concerned with. 

--
Grant Schenck
Grant Schenck Software
schenckg@optonline.net
http://grantschenck.tripod.com
"Dave Bonas" <dave.bonas@nospam.racsoftware.co.uk> wrote in message
news:OiRGV5X8DHA.2832@tk2msftngp13.phx.gbl...
> Hi all,
>
> I am testing some software for a customer of ours which interfaces
with
> their Nortel phone switch and have come across a strange issue with
> conference calls. You will have to excuse me if I use the wrong
terms as I
> am not a Tapi developer and am working from zero knowledge of Tapi
systems.
> The software which interfaces with the phone switch is called
SmartAgent and
> is supplied by a French company called ArtelCom and is basically a
piece of
> middleware between the switch and our call centre software.
>
> If we initiate a conference call via our software using the
Smartagent tool
> upon the party being called to join the conference answering the
phone the
> software returns an event in its logs which basically says 'The
phone was
> answered' and the logging tool which is running on the tapi server
also has
> a reference to lineCallState which says connected. This works for
both
> internal lines and extenal lines
>
> But if we initiate a conference call using just the handsets upon
the 3rd
> party answering the phone we recieve no indication that the call was
> answered in either of the logs but only when the call was made to an
> external phone line, it seems ok if we conference in an internal
extension
> number.
>
> This is the only problem we have found and are convinced the problem
lies at
> the Tapi level as there is no indication coming from Tapi that the
call was
> answered by the external party. Our customer is claiming that
following
> discussions with Nortel it is not a problem with Tapi but is a
problem with
> our software which we must deal with.
>
> Has anyone else come across the issue of events which fire using
other
> applications not firing when using just the handsets and if so did
they ever
> resolve the problem.
>
> Thanks for any advice you guys can offer.
>
> Dave.
>
>

Relevant Pages

  • Conference Calls
    ... am not a Tapi developer and am working from zero knowledge of Tapi systems. ... The software which interfaces with the phone switch is called SmartAgent and ... If we initiate a conference call via our software using the Smartagent tool ...
    (microsoft.public.win32.programmer.tapi)
  • Re: Conferencing mode within Two TAPI applications environment
    ... Could you provide steps for connecting the second incoming call into ... conference ?. ... What is the correct and safe way to deallocate resources if two TAPI ... both Apps have different unique hCall? ...
    (microsoft.public.win32.programmer.tapi)
  • Re: recording full conversation into one file
    ... destination phone and the other one will be virtual softphone. ... Please don't forget that creating a conference requires the first call ... A more elegant solution would be to route the call to your TAPI ... I don't know how I can detect voice energy for human sound ...
    (microsoft.public.win32.programmer.tapi)
  • Re: recording full conversation into one file
    ... destination phone and the other one will be virtual softphone. ... call is arrived to physical phone, my program that listens to it, will ... Please don't forget that creating a conference requires the first call ... A more elegant solution would be to route the call to your TAPI ...
    (microsoft.public.win32.programmer.tapi)
  • Re: Problems when removing last party from conference.
    ... I need to be able to use this component on a .Net app. ... they don't have to be free solutions. ... able to do is removing this last party from the conference before ending ... Can you reproduce the issue with TAPI Browser TB3x? ...
    (microsoft.public.win32.programmer.tapi)