RE: Windows Media Encoder application fails after many iterations

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Hi,

Troubleshooting this kind of crash issue generally need to involve
debugging scenario. You have to capture several crash memory dump files of
the application failure and send the dump files to our customer support
service(CSS) for analysis.

Here's some info about using debugging tools to take memory dumps.

Download debugging toos for Windows from:
http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx
(Download the Current Release 32 bit version)

Once you have this tool, you will get a debugger called WinDBG. You can
start WinDBG and attach to any process. You can also automate WinDBG and
take dumps when certain exceptions occur by using ADPlus (it is a vb
script) that comes with the tool above.

For example, ADPlus can be used to take a crash dump. This KB has details:
http://support.microsoft.com/?kbid=286350

Please refer to the note below to obtain the phone number of our CSS. Also
each MSDN subsciber has 2 free service incident tickets.

Best Regards,

WenJun Zhang

Microsoft Online Community Support

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professional working with you may need further investigation to reach the
most efficient resolution. The offering is not appropriate for situations
that require urgent, real-time or phone-based interactions or complex
project analysis and dump analysis issues. Issues of this nature are best
handled working with a dedicated Microsoft Support Engineer by contacting
Microsoft Customer Support Services (CSS) at:

http://msdn.microsoft.com/subscriptions/support/default.aspx.

==================================================

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