Re: Outlook 2007 Message Store installation on Vista (User Control On)

Okay more information!

I did some investigation and I found the source of the issue with this
problem. The root issue is that there is not any mapisvc file under
"%Program Files%\Common Files\System\MSMAPI\1033". When I copy the one that
is in Windows\System32 to that folder the problem (error) goes away. It
sounds as though I have stumbled upon some ugliness. Here are the steps that
I have duplicated three times with Vista Ultimate and Enterprise.

1. Create VM with Vista Ultimate
2. Install Office 2007
3. Install Message Store (modify mapisvc file in windows/system32)

When we accomplish these three steps we cannot add an email account and we
get the error ("The account you added is not fully configured. It might not
work properly until re-configured correctly.").

The only way to make this go away (which are both unacceptable) is copy the
mapisvc file or run Outlook as an adminstrator.

So I guess I am going to have to make sure that a file exists in both
folders and they are indentical.

In addition our quality people have reproted that on some machines (Vista)
it does not even show that the mssage store has been installed even though
the proper entries exist in the mapisvc file.

Suggestions?

Thanks,
Tom -


"Tom" <tom@xxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:%23EhnNWRSJHA.4680@xxxxxxxxxxxxxxxxxxxxxxx
Hi Stephen,

As I promised the testers came back and said that they are still getting
this error and it seems to be common on Vista Ultimate with office 2007 -
at least that is what they tell me. Anyway I created a VM with those
particulars and duplicated the issue. I also ran procmon and I do not see
any errors related to our components. However I do see errors related to
mso DLL trying to read things from the MAPI service file under common
files (which is not present)- not sure what that is all about.

The one thing I did notice is that procmon is never showing that our DLL
actually gets loaded (installed in system32) at all - which is pointing to
something related to configuration I believe. So I added a message box to
the entry point of our DLL and notice that it is not loaded. It almost
seems as though the system is not finding our DLL when we attempt to add
the email account.

Could it be that the wrong mapisvc.inf file being read? It almost seems
that way. When we install, we call the FGetComponentPath from the
mapi32.dll and modifiy the INF file pointed to by that path - whcih is
usually the file that resides in system32. But looking at procmon it seems
as thought the file under program files is getting used which does not
contain our configuration information.

Could we be using an outdated method for Outlook 2007?

Thanks,
Tom -





Again this does not happen with Outlook 2003.

Thanks,
Tom -




"Stephen Griffin" <sgriffin@xxxxxxxxxxxxx> wrote in message
news:%23mSKEsbRJHA.1148@xxxxxxxxxxxxxxxxxxxxxxx
Try getting a procmon trace of your scenario and look for file/registry
access failures.

"Tom" <tom@xxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:uF1kHgaRJHA.3932@xxxxxxxxxxxxxxxxxxxxxxx
Hi All,

We have designed an Outlook add-in, message store and transport. We
install this on all operating systems (2000, XP, Vista) and Outlook
versions 2002, 2003 and 2007. We have an issue with installing our
applciation when our target is Outlook 2007 and Vista is in the
protected mode (User Control On).

The issue boils down to adding our email account. We bring up the "Add
New E-mail Account", select "other" and then our service which will
generate an error. The actual dialog to add the email account
information is located in our Message Store DLL which is installed in
the Windows System32 folder. The error message is as follows.

"The account you added is not fully configured. It might not work
properly until re-configured correctly."

We can get every thing to work properly - and there are no errors at
all - if we run Outlook as an administrator and add our email account.
Unfortunatley our installation is going to be pushed onto huge corporate
networks and we need a way to seamlessly install our add-in, message
store, and transport without any warnings or errors.

We are soliciting advise and any thoughts anyone might have before we
start modifying our installation process.

Thanks in advance,

Tom -







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