Re: Outlook 2007 Message Store installation on Vista (User Control On)

Hi Stephen,

As I promised the testers came back and said that they are still getting
this error and it seems to be common on Vista Ultimate with office 2007 - at
least that is what they tell me. Anyway I created a VM with those
particulars and duplicated the issue. I also ran procmon and I do not see
any errors related to our components. However I do see errors related to mso
DLL trying to read things from the MAPI service file under common files
(which is not present)- not sure what that is all about.

The one thing I did notice is that procmon is never showing that our DLL
actually gets loaded (installed in system32) at all - which is pointing to
something related to configuration I believe. So I added a message box to
the entry point of our DLL and notice that it is not loaded. It almost seems
as though the system is not finding our DLL when we attempt to add the email
account.

Could it be that the wrong mapisvc.inf file being read? It almost seems
that way. When we install, we call the FGetComponentPath from the mapi32.dll
and modifiy the INF file pointed to by that path - whcih is usually the file
that resides in system32. But looking at procmon it seems as thought the
file under program files is getting used which does not contain our
configuration information.

Could we be using an outdated method for Outlook 2007?

Thanks,
Tom -





Again this does not happen with Outlook 2003.

Thanks,
Tom -




"Stephen Griffin" <sgriffin@xxxxxxxxxxxxx> wrote in message
news:%23mSKEsbRJHA.1148@xxxxxxxxxxxxxxxxxxxxxxx
Try getting a procmon trace of your scenario and look for file/registry
access failures.

"Tom" <tom@xxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:uF1kHgaRJHA.3932@xxxxxxxxxxxxxxxxxxxxxxx
Hi All,

We have designed an Outlook add-in, message store and transport. We
install this on all operating systems (2000, XP, Vista) and Outlook
versions 2002, 2003 and 2007. We have an issue with installing our
applciation when our target is Outlook 2007 and Vista is in the protected
mode (User Control On).

The issue boils down to adding our email account. We bring up the "Add
New E-mail Account", select "other" and then our service which will
generate an error. The actual dialog to add the email account information
is located in our Message Store DLL which is installed in the Windows
System32 folder. The error message is as follows.

"The account you added is not fully configured. It might not work
properly until re-configured correctly."

We can get every thing to work properly - and there are no errors at
all - if we run Outlook as an administrator and add our email account.
Unfortunatley our installation is going to be pushed onto huge corporate
networks and we need a way to seamlessly install our add-in, message
store, and transport without any warnings or errors.

We are soliciting advise and any thoughts anyone might have before we
start modifying our installation process.

Thanks in advance,

Tom -





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