Re: Outlook Send button does nothing from Simple MAPI email compos

It could be either. The culprit is a quicktime DLL, which could be loaded by
iTunes or QuickTime.

Glad to hear my hunch was right - I've got a contact at Apple who was
interested in reports of this issue "in the wild".

"JF" <jf@xxxxxxxxxxxxxxx> wrote in message
news:A9862B26-6E1D-43FF-BCE5-313794E55E27@xxxxxxxxxxxxxxxx
> Steve,
>
> That certainly seems to be the case on my dev machine here. I run iTunes a
> lot, but had never connected the problem with iTunes. I've tested again
> and
> it does seem as if iTunes is the culprit. I'll talk to the others in the
> office tomorrow and contact our customers affected by the problem. Do you
> know the exact process that we can look for in Task Manager that causes
> the
> problem in case of arguments ;-) ? Is it iTunes.exe or some QuickTime
> process?
>
> Thanks,
> John
>
>
> "Stephen Griffin [MSFT]" wrote:
>
>> JF,
>> By any chance is iTunes or Quicktime running when you experience this
>> problem? I suspect it is, and I suspect the following as well:
>> The problem only happens if you click on the send button or select send
>> from
>> the menu using the mouse.
>> Ctrl+Enter works
>> Alt+S works
>> Alt followed by menu navigation with the keyboard to select Send off the
>> menu works
>> As soon as you close iTunes/Quicktime, you can hit Send and it will work.
>>
>> I recently confirmed with Apple that this is a known issue with the
>> current
>> build of Quicktime (iTunes runs Quicktime so it causes the problem as
>> well).
>> I can't speak for Apple, but I suspect this problem will be fixed in the
>> next release.
>>
>> Steve
>>
>> "JF" <jf@xxxxxxxxxxxxxxx> wrote in message
>> news:FA97B1B0-0534-4028-B1E7-CA74E15F459E@xxxxxxxxxxxxxxxx
>> > Our application uses Simple MAPI to send email. We occasionally get a
>> > problem
>> > where the Outlook Send mail window will not respond to the Send button
>> > even
>> > though the email address, subject, body etc. are all in place.
>> >
>> > This is a very intermittent problem, but does seem to affect Outlook
>> > 2003
>> > users more often than not. We have had one customer using Outlook 2000
>> > that
>> > was affected.
>> >
>> > There is no error return from the MAPI call, or any error from Outlook,
>> > the
>> > only course of action is to cancel the send mail dialog.
>> >
>> > Are there any sort of diagnostics that I can use to determine where the
>> > problem lies?
>> >
>> > Thanks
>>
>>
>>


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