Re: XP Update causes product faults - DLLCache??

From: Ivan Brugiolo [MSFT] (ivanbrug_at_online.microsoft.com)
Date: 06/11/04 

Date: Fri, 11 Jun 2004 10:29:19 -0700

There is a lot of software out there in the field that relies
on undefined and unspecified behavior to work.
As much as I can believe that it was a change introduced by a QFE,
given the track record of trust-into-undefined behaviors we have
for 5 thousands or so real-life applications,
I would like to see the real problem understood first.
Will you suggest your customers to NOT install
WinXP-SP2 to have your application to run ? 

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"hector" <nospam@nospam.com> wrote in message
news:eVsb#X9TEHA.2972@TK2MSFTNGP12.phx.gbl...
>
> "Ivan Brugiolo [MSFT]" <ivanbrug@online.microsoft.com> wrote in message
> news:OpHJuz8TEHA.644@tk2msftngp13.phx.gbl...
>
> > That said, I believe that the original problems was not investigated at
> all.
> > Can you report the callstack of the crash ? If ther's any regression in
> > the system binaries updated by a QFE,  it would be good to know.
>
> I asked the customer to a) check with Microsoft before restoring Restore
XP,
> and if the problem continues, send the Windows captured GPF report to us
> instead of Microsoft as he was previously instructed by Microsoft's new
> "automated GPF submission" popup.
>
> Without the report and never heard of this hidden DLLCACHE backend
> transparent operation, I had not other clue to go on but to tell him,
> "listen, you got a product since 1996 working since day one.  What change
> here?  XP?  On Monday, the system was working, on Tuesday, it was not.  So
> if since you must get your system back into production,  restore the OS
back
> to Monday's conditions until we find out what's going on because right
now,
> we don't have a [freaking] clue and we have no other similar customer
report
> as of yet to go by."
>
> Today, he reported restoring XP and the problem is gone.  So he is not
> longer capable in helping us finding out what was the original issues.
That
> is why I need to find out from you experts who are the "inside" of
Microsoft
> what were the possible issues here and also find out maybe if I am beating
a
> dead horse and it was simply a Microsoft new update that wasn't fully
> tested - AKA BUG!  After all, its known to happen, and frankly, it is
become
> more costly every year solving Microsoft bugs. Our new policy is tell the
> customer to "Call Microsoft" first, not something we like to tell
customers,
> and certainly we don't like recommending "restore the OS"  but we can't
keep
> swallowing the support cost involved.  :-)
>
> Thanks
>
> -- 
> Hector Santos, Santronics Software, Inc.
> http://www.santronics.com
>
>

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