USB device driver installation problem

From: Alexei Adadurov (alexei.adadurov.nospam_at_mtu-net.ru)
Date: 02/03/04 

Date: Tue, 3 Feb 2004 18:06:18 +0300

Hello all!

I'm expierencing the following device/driver installation problem.
We developed a specialized measurement USB device and a BULKUSB-based driver
for it.
With the most of our test systems installation of device and its driver is
not a problem.
But with one machine running Windows 2000 Professional + SP4 it turned to
hell.

When I plug in the device it is detected ('BioSensor USB device', as it's
USB string descriptor for device says).
Then Device Manager asks for the INF file and I point to the file.
And after a second it says that this file contains no information on
compatible devices.

Setup log (setupapi.log) in the highes verbose level showed nothing useful.
The log goes like:
.... file bm_usb22.inf opened...
.... searching for compatible device ID: usb\vid_71E4&pid_0005&rev_0001,
usb\vid_71E4&pid_0005
.... no compatible device ID found (error 0xE0000228)

I used NTDDK's usbview to find out if PID, VID and RID were read OK, and it
seems they were.
(I could also see it from setupapi.log.)
Using the REGEDIT I found that device manager creates a node in the registry
under
HKLM\SYSTEM\CurrentControlSet\ENUM\USB\ with correct VID and PID.

This happens on a machine running Microsoft Windows 2000 with Service Pack
4.
Problem could not be reproduced on another machine with the same software
configuration
(i.e. Windows 2000 with Service Pack 4).

FYI: KB822831 did not help.

Your suggestions? Reinstallation of Windows 2000? Other?

Thanks in advance,
Alexei N. Adadurov.

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