Re: OT: Webex replacements

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

Remote assistance is built into XP, but it's a PITA to use. If you have VPN
capability to your customer sites, DameWare Utilities is a great product. I
like to build Virtual Images for each customer site (so the VM is a domain
member) and then install VPN and DameWare on the VM. So when I need remote
access to a customer, just fire up the relevant VM, connect to VPN, and
remote control to my little hearts desire...

You don't need the VM though as long as your VPN solution is somewhat
homogenous across sites.

- Jason


On 2/18/08 3:17 PM, in article #kMVmNncIHA.748@xxxxxxxxxxxxxxxxxxxx, "John
R" <jsr^^^813@zoom^^^internet.net> wrote:

I know this is a little more than slightly off topic, but maybe some of you
can help me.

I am looking for a replacement to webex. We use webex for remote customer
support, and it's a great tool no doubt, but it's expensive as all get out.

We have looked at and played with gotomypc, and logmein, however those
products require extensive local installation, something that many of our
customers object to (HIPAA concerns with their local IT staffs).

Ideally, a product should have the following properties...

full remote (secure) client control over the web
a meeting center
voice as well as web conferencing
file transfer ability
some type of payment portal (paypal or others)
be easy to connect to via the Internet yet secure
should pay us instead of us paying them

Ok, the last one is a bit of a stretch, I can bend on that :)

I am just looking for suggestions, maybe some of you have been in this boat
before.

Thank you in advance for any suggestions you might offer.

John R




.

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