Advice for developer working under network admin

From: Jen (Jen_at_discussions.microsoft.com)
Date: 08/12/04 

Date: Thu, 12 Aug 2004 00:53:02 -0700

Let me preface with - I am glad to have a job in today's market.

Background- I am an experienced developer with big project ($1 million+)
SEI CMM Level III, Rational Unified Process, etc etc etc. Got MCBDA, MCSD
and Oracle certs, the whole nine-yards... I joined a company last year to
assist in an ERP implementation. I am the only developer on staff. I work
on-site under the network admin. Network admin is a promoted help
desk/hardware pro, less time in the field, currently working on certs,
learning how to manage, etc. Nice person, ok network skills, clueless on
database and applications both development and maintenance. Also doesn't
delegate the tasks they don't know about - instead waits until something
breaks and calls outside vendors for help.

I need advice on how to communicate with this person.
Issue 1) Back Ups
I have tried to explain multiple times that point-in-time recovery for
database back ups are not just a file copy of the previous night's backup
file...they involve tran logs etc. The person just doesn't get it or just
doesn't see the importance of implementing. Still running Simple Recovery on
live production data. Hardware has failled twice in past six months. Network
admin believes back ups is their deal and has a "you stick to code" attitude.
 

Issue 2) Application Support Priorities
When issues arise that are unrelated to network, they are ignored. Examples
would be a user reporting an application is taking 32 hours to run a report
that should take 5 minutes tops or disk space runs out on the server. This
happens about once or twice a month. I mention implementing disk quotas or
writing up little batch scripts I can run from jobs to send alerts when disk
space is low before it runs out. The advice is ignored and nothing is done
about it. In the meantime, end-users are frustrated at IT and rightfully so.
 Sometimes I do know the types of things could help the situation but I don't
have the authority to do them.

Help!!!! How do I resolve this??? Multiple conversations, emails etc. just
have not gotten valid points across...if email were taking 32 hours to open,
that person would be right on it! Uuuggghhh.......

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