Re: Unable to install Shared Fax service on SBS 2000....PLEASE HEL

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Ok, I will give that a shot tomorrow morning and I will reply again whether
it worked or not.

Thanks for all your help!

Phillip


"MoiToo" wrote:

> Then I would install the W2K fax service (not the SBS service), and then
> install the sbs service.
>
> I have been assuming you are a domain admin?
>
>
> "Phillip Lee" <PhillipLee@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:DE4034A7-4847-4293-ABFE-4E75EF32CEC5@xxxxxxxxxxxxxxxx
> > Well I cannot confirm whether or not that is the correct GUID for the
> > Shared
> > Fax Service because I was unable to find it in the registry.
> >
> > Also, I do not have any fax service currently installed.
> >
> >
> >
> > "MoiToo" wrote:
> >
> >> I am assuming 9E5794F6-8946-49A8-BEB4-CB5F88593AF3 is the shared fax
> >> GUID -
> >> can you confirm in your registry?
> >>
> >> No doubt I am not telling you anything here - but this is not expected,
> >> and
> >> troubleshooting is difficult. I would try to uninstall the current fax
> >> services, and the re-install the shared fax - see what happens.
> >>
> >>
> >> "Phillip Lee" <PhillipLee@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> >> news:D84D70FE-AC7A-4D26-913D-1A89669FD54C@xxxxxxxxxxxxxxxx
> >> > Ok, I have reviewed the logs created by the SBS 2000 setup process.
> >> > Below
> >> > is
> >> > what I have found;
> >> >
> >> > In the setup.log file:
> >> >
> >> > Component Name: Microsoft Shared Fax
> >> > Version: NA
> >> > Installation Status: Failure
> >> > Error Message: An unspecified error has occurred.
> >> >
> >> >
> >> > In the errorlog.txt file: here are the last few lines, i'm not sure if
> >> > they
> >> > are relevant to the issue at hand or not.
> >> >
> >> > [11/04/05,22:28:06] setup.exe: [2] ISetupComponent::Pre/Post/Install()
> >> > failed in ISetupManager::InstallManagerHelper()
> >> > [11/04/05,22:28:06] setup.exe: [2] Component error string not specified
> >> > in
> >> > ISetupManager::AddToActionResultCollection()
> >> > [11/04/05,22:28:15] Suite Configuration: [2] Failed to copy 'C:\Program
> >> > Files\Microsoft Integration\Microsoft Small Business Server
> >> > 2000\sbs.ins'
> >> > to
> >> > 'C:\Program Files\Internet Explorer\Signup\install.ins'; 0x5
> >> >
> >> >
> >> > In the eventlog.txt file:
> >> >
> >> > [11/04/05,16:35:21] Setup.exe: Microsoft Shared Fax
> >> > [{9E5794F6-8946-49A8-BEB4-CB5F88593AF3}]
> >> >
> >> > There are a bunch of these occurences throughout the eventlog.txt file,
> >> > but
> >> > they do not reveal any information about the error.
> >> >
> >> > Also in the server Event Viewer there is the following event:
> >> >
> >> > EventID: 11708
> >> > Source: MsiInstaller
> >> > Category: None
> >> >
> >> > Product: Microsoft Shared Fax -- Installation operation failed.
> >> >
> >> >
> >> > As you can see, all of the log files and event viewer information is
> >> > very
> >> > vague. They basically just say that the operation failed or that there
> >> > was
> >> > an error. I went to EnventID.net and searched for the issue there but
> >> > that
> >> > ID is related to many applications that use the MsiInstaller so it was
> >> > not
> >> > helpful at all.
> >> >
> >> > At this point I am not sure what direction to go in as far as
> >> > troubleshooting goes. Any help would be greatly appreciated...
> >> >
> >> > Thank you,
> >> >
> >> > Phillip Lee
> >> >
> >> >
> >> > "MoiToo" wrote:
> >> >
> >> >> SBSSetup creates a log - can't remember where - c:\ or c:\windows -
> >> >> also,
> >> >> what does the eventlog say at the time.
> >> >> "Phillip Lee" <PhillipLee@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> >> >> news:BB0F1ECA-6D2C-4FF0-93D8-974923DE0DC3@xxxxxxxxxxxxxxxx
> >> >> >I have a client who is running SBS 2000 and he wants to set up the
> >> >> >Shared
> >> >> >Fax
> >> >> > Service. I went into Add/Remove programs, selected Microsoft Small
> >> >> > Business
> >> >> > Server 2000 and chose change/remove. I went through the Wizard and
> >> >> > chose
> >> >> > to
> >> >> > install the Shared Fax service.
> >> >> >
> >> >> > It looks like it's going to install, but then it puts a red X on the
> >> >> > shared
> >> >> > fax service and then goes to the finish screen where it says "an
> >> >> > unspecified
> >> >> > error has occurred". When I click on the More Information button,
> >> >> > it
> >> >> > just
> >> >> > says a fatal error occurred and directs me to browse Microsoft's
> >> >> > support
> >> >> > knowledgebase for more information.
> >> >> >
> >> >> > I tried MS Technet knowledgbase, posted on the support forums, spent
> >> >> > about
> >> >> > an hour on google results and so far I have had no luck figuring out
> >> >> > why
> >> >> > this
> >> >> > is happening. It seems like it would be a pretty straightforward
> >> >> > process
> >> >> > once the Fax service is installed on the server, but I am dead in
> >> >> > the
> >> >> > water
> >> >> > until I can get past this roadblock. I have a JPG screenshot of the
> >> >> > error
> >> >> > message, and I can email it if requested....
> >> >> >
> >> >> > Can anybody help? I would greatly appreciate it!!!
> >> >> >
> >> >> > Thank you,
> >> >> >
> >> >> > Phillip Lee
> >> >> >
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>
>
>
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