Re: Please advice

From: Dib (NOTdibsSPAM_at_comNOSPAMcast.net)
Date: 12/16/04 

Date: Wed, 15 Dec 2004 20:22:00 -0500

Thanks
Dib

"Bill Swan" <bill@nospamfirstresponseit.co.uk> wrote in message
news:ulJDc9u4EHA.3616@TK2MSFTNGP11.phx.gbl...
> Further to Chris comments I use GFI mail essentials for the time stamping.
> There are others but reviewed this product and did all I wanted. Is mainly
> spam and disclaimer but does much more
>
> http://www.gfi.com/mes/mesfeatures.htm
>
> --
> www.smallbizserver.net (2000 and 2003)
>
> microsoft.public.backoffice.smallbiz2000 (2000 NG)
>
> microsoft.public.windows.server.sbs (2003 NG)
>
>
http://groups.google.com/groups?hl=en&safe=off&group=microsoft.public.backoffice.smallbiz2000
>
>
http://groups.google.com/groups?hl=en&lr=lang_en&ie=UTF-8&safe=off&group=microsoft.public.windows.server.sbs
>
> http://www.sbslinks.com/
>
> "Cris Hanna (SBS-MVP)" <crishannanospam@computingpossibilities.net> wrote
in
> message news:%23b4R%23ls4EHA.824@TK2MSFTNGP11.phx.gbl...
> > Well there are many commerical programs that will allow a email to come
in
> > and then generate a ticket based on that. That would give you your time
> > stamp for the first part.
> >
> > The time stamp would also be placed when the help desk person logs their
> > note as to the resolution.
> >
> > Outside of that you can enable tracking in Exchange which generates some
> > logs
> >
> > --
> > CRIS HANNA
> > SBS-MVP
> > --------------------------------------------------------
> > Please do not respond to me directly by email but only in the newsgroups
> > so
> > that all can benefit from the information
> > "Dib" <NOTdibsSPAM@comNOSPAMcast.net> wrote in message
> > news:uxsv$Ns4EHA.3596@TK2MSFTNGP12.phx.gbl...
> >> Hi,
> >>
> >> I need to create a program or do something in order to trace emails
> > comming
> >> in from a specfic domain. The email is comming to 6 Users Helpdesk. I
> >> need
> >> to keep track what time the email arrived and how long it takes for a
> >> User
> >> from the help desk to reply to the email.
> >>
> >>
> >> How can I do that?
> >>
> >> I have some knowledge in VB 6, I have looked for a sample code on where
> >> to
> >> start, but found none.
> >>
> >> If I am using VB 6 do I need to do this on the Server with Exchange ?
> >>
> >> Is there any thrid party software that can do this?
> >>
> >> Thanks for your help.
> >>
> >>
> >> Dib
> >>
> >>
> >
> >
>
>

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