Re: << SBS Posting FAQ for New Users - 2004-08-15 - V:1.0 Last Updated: 2004-07-21>>

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From: Scott M. (s-mar_at_nospam.nospam)
Date: 08/11/04 

Date: Tue, 10 Aug 2004 22:32:45 -0400

Take your own advice (from your own Netiquette page):

- Don't Multi-post*.
( * the same Posting within different newsgroups or within the same thread.)

If you must post to several newsgroups, Cross-post to just the relevant
ones.
A response in one will then show up in the others and all can follow the
thread.

"SBS_FAQ_Poster" <Localhost@SBS.Local> wrote in message
news:e1PMyyIfEHA.3200@TK2MSFTNGP09.phx.gbl...
> An HTML version of this document is available at:
> http://www.sbs-rocks.com/netiquette.htm
> --------------
>
> The following tips are designed to help you get the fastest
> and most appropriate answer to your questions.
>
> They suggest which newsgroup to use, what basic research to do
> before posting, information to include in your posting, newsgroup
> etiquette, and alternate sources of useful information.
>
> Following them will help us to help you.
>
> ===================================================
> - Post to the appropriate newsgroup:
>
> For SBS 4/4.5: microsoft.public.backoffice.smallbiz
> For SBS 2000 : microsoft.public.backoffice.smallbiz2000
> For SBS 2003 : microsoft.public.windows.server.sbs
>
> Microsoft News Server: news.microsoft.com
>
> The SBS Newsgroups provide a free forum for threaded discussion
> and peer support on issues related to Small Business Server by
> users, service providers and interested parties.
>
> Please remember when posting that non Microsoft people don't get
> paid to be here, and MVPs are -not- Microsoft employees.
>
> { Who are the Microsoft MVPs ?
> http://mvp.support.microsoft.com/default.aspx?scid=fh;EN-US;mvpfaqs }
>
> Everyone here is giving generously and freely of their time, experience
> and expertise to enhance the Small Business Server Community.
>
> Join it, support it, respect it and enjoy it. - SBS Rocks !
>
> ===================================================
>
> A Web interface to the SBS 2003 newsgroup is at:
> http://support.microsoft.com/newsgroups/?pr=newsgsbs2003
>
>
> You'll find the Rules of conduct on the MS Website at:
>
> Welcome to Microsoft Discussion Groups
>
http://communities2.microsoft.com/communities/newsgroups/en-us/default.aspx
>
> ===================================================
> - Do some basic researches for previously posted solutions.
> ( It's most likely been posted and solved before. )
>
> Advanced Google Search:
> http://www.google.com/advanced_search
> Domain: microsoft.com
> experts-exchange.com
>
> Advanced Google Groups Search of the Usenet archives:
> http://groups.google.com/advanced_group_search
>
> Advanced Microsoft Search:
> http://search.microsoft.com/search/search.aspx?st=a&View=en-us
> (Note that you can also just enter a KB, Q or Error Number)
>
> Event Log Entries associated with your issue or setup:
> http://www.eventid.net
> (Enter the Event number from the Event Log)
>
> http://search.microsoft.com
> (Enter '1001' (for example) or 'error 1001')
>
> Your Public Interface:
> http://www.dnsreport.com
> http://www.dnsstuff.com
>
> Your network Settings on Servers and workstations:
> Start Run cmd : ipconfig /all
>
> Ports Status
> Start Run cmd : netstat -an
>
> ===================================================
> - Post with a meaningful subject line so those with expertise or
> interest in the topic can find it quickly. - Posting with a purely
> attention seeking topic such as "DISASTER" or "No-One Ever
> Responds to Me" may get you noticed -once- but is likely to get
> you ignored or dropped in future. Remember -everyone's- issue
> is important to them, so queue jumping won't enhance anyone's
> opinion of you within the newsgroup.
>
> Mentioning the SBS component, Exchange, ISA, SQL Server, RAS,
> Pop Connector etc. in the heading will be a big help in catching the eye
> of experts in that field.
>
> ===================================================
> - if posting a Question, post with sufficient information for a complete
> stranger to understand your SBS version, environment; your issue, what
> you have tried and what failed. You're not cutting down on the typing as
> you'll be asked anyway, and it can only enhance the speed to diagnosis
> and resolution.
>
> A secondary benefit to this is that in correctly framing the question,
> the resolution often presents itself.
>
> Note:
> Stating your SBS version ( 4, 4.5, 2000, 2003 ) is particularly
> important as is whether your SBS 2003 is Standard or Premium
> and whether you have ISA installed.
>
> Please state all messages and IDs in failure notices and/or in the event
> viewers. Also what may have been installed/changed/updated prior to
> or during the issue.
>
> ===================================================
> - Posting In capitals on is considered SHOUTING! ...Please don't.
>
> ===================================================
> - Don't overlook or discount Paid Support.
> If the Issue is urgent or complex, the time you spend searching for a
> "free" solution. ...and cost factors such as Worker Downtime,
> Customer Irritation, Lost Productivity, and Hair Replacement costs
> will likely far outweigh the cost of a Support Call to Microsoft PSS
> (Product Support Services ) or a Support Professional.
>
> Note: Hotfixes are free of charge. Just ask for the specific Hotfix.
>
> ===================================================
> - It's difficult to convey human emotions on Usenet (Humour, Pathos,
> Sarcasm, Tongue-In-Cheek ) so use of emoticons and/or acronym tags
> is advised.
>
> .... and no; you -don't- have to be serious all the time. It's a
> community. Enjoy !
>
> ===================================================
> - There are many paths to a solution and as many experiences in getting
> there as there are posters. Sometimes the paths are well worn, tried and
> true. Sometimes paths diverge, sometimes converge, and sometimes new
> trails are blazed. Understand and respect that, and use what suits you
> and your situation.
>
> ===================================================
> - People are different, but people are people. You should be nice to
> them. This is a technical newsgroup and not a place for Egos or Flame
> Wars. As a community we try to leave them at the door and respect each
> other. What you post here is archived and available to anyone, anytime.
>
> Remember ...."Please don't feed the Trolls!"
>
> ===================================================
> - Newsgroups are not your only source of Information / Help.
> Many of the members of the SBS Community provide support via Websites,
> Lists and Blogs such as:
>
> http://www.sbslinks.com/ ( Susan's Links to all things SBS)
> http://www.smallbizserver.net/ ( Mariette's SBS Website & Forum )
> http://www.sbs-rocks.com/articles.htm ( Andy's SBS Articles )
> http://www.sbsfaq.com/ ( Wayne's Website )
>
> sbs2k@yahoogroups.com ( SBS Forum on Yahoo )
>
> Blogs by: Chad, Charlie, Kevin, Susan
> http://www.msmvps.com/cgross/
> http://blogs.msdn.com/canthe
> http://www.msmvps.com/kwsupport/
> http://www.msmvps.com/bradley/
>
> The Microsoft SBS Websites:
> Small Business Server Homepage for all sorts of Information,
> Demos, Whitepapers Upgrades, Migrations Events and Training
> http://www.microsoft.com/windowsserver2003/sbs/default.mspx
>
> Small Business Community Sharepoint Site:
> http://sbcomm.sts.winisp.net/default.aspx
>
> Downloads for Windows Small Business Server 2003
> - Keep Your Server Up to Date -
> http://www.microsoft.com/windowsserver2003/sbs/downloads/default.mspx
>
> ===================================================
> - Don't be shy to post a Question ....or an Answer.
> SBS encompasses a lot and has been known to make even corporate
> SysAdmins Cringe and MCSEs cry. None of us knows -all- the answers.
>
> We were all "Newbies" once and none of us has experience with every
> permutation, combination, setup and environment SBS is deployed in,
> so there are -no- stupid or dumb questions. That's the domain of
> answers that imply that there are.
>
> If you're asking a question and know the answer to another one on the
> page, muck in and post it. The poster may get a faster resolution than
> they would have, and an additional member may get a response they
> wouldn't have otherwise
>
> Your solution may be a something that we can all learn from.
> - What goes around, comes around.-
>
> ===================================================
> - It's not only Break/Fix. Anecdotes, Wishlists, Insights and Brickbats
> are all grist to the mill of SBS Topics and all on-topic for the
> community.
>
> ===================================================
> - Don't Multi-post*.
> ( *the Same Posting within different newsgroups or within the same
> thread.) If you must post to several newsgroups, Cross-post to just
> the relevant ones. A response in one will then show up in the others
> and all can follow the thread.
>
> ===================================================
> - Be patient.
> Newsgroups are not Instant Messaging, and people aren't on-line
> just waiting for you to post. If the situation -is- that urgent, then
> Paid Support will pay for itself. Remember: No-one -owes- you
> a response.
>
> ===================================================
> - Things get missed.
> Things do get lost or missed, or someone with the appropriate skills
> or experience may not be available, so if you haven't had a response
> after 3 Days or so, post again, perhaps with more detail and things
> you've tried in the interim.
>
> ============================================
> - Lastly, -enjoy - and remember, SBS Rocks !
>
> For and on behalf of the SBS Community.
>
> SBS FAQ Poster
>
> *** To avoid seeing this Post in the future add it to your Ignore Filter
> ***
>
>

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