Re: Public Folder Newsgroup Hybrid

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From: Chris Guimbellot (cguimbellot_at_FORGETSPAM.hifranchise.com)
Date: 07/29/04


Date: Thu, 29 Jul 2004 13:03:28 -0400

Dave,

2. That's what I did.

In terms of the sent items issue, you are right. You can cc the forum and it
goes right in line with the conversation thread, but if you have an
auto-reply set up, you will be replied to. I can see that getting annoying,
unless you can customize the auto-reply, but I don't think you can. Ill also
look at the forms option. I didn't think about that. Thanks.

3. Thanks, ill check slipstick as well. Come to think of it, that may be
where I got the script from that I never could get to work. Either I just
went there, or Mariette's site calls you to get the script from there. I am
not sure. Ill work on it though.

Cool, just wanted to make sure I wasn't losing it. The double negatives mess
me up sometimes.

Have you seen this?
http://groups.google.com/groups?hl=en&lr=&ie=UTF-8&safe=off&threadm=%23IDXK4jn9GA.168%40uppssnewspub05.moswest.msn.net&rnum=32&prev=/groups%3Fq%3Dpublic%2Bfolder%2Bgroup:microsoft.public.exchange.admin%26hl%3Den%26lr%3D%26ie%3DUTF-8%26group%3Dmicrosoft.public.exchange.admin%26safe%3Doff%26start%3D30%26sa%3DN

Sorry, but I didn't know a way to refer to it easier. It looks like you can
create a newsgroup that serves as a public folder. That, at least I think,
would be the ultimate solution as long as you could reply to the sender AND
the group at the same time. This is so the clients would not have to know
how to use a newsgroup reader, but just their email. The staff could use the
readers. The problem is that there is no "Newsgroup Hierarchy". Is this for
an older version of Exchange? What do you think? Thanks,

Chris

"Dave Nickason [SBS MVP]" <gwdibble@NOSPAM.frontiernet.net> wrote in message
news:Ofe6boYdEHA.1356@TK2MSFTNGP09.phx.gbl...
> 2. Outlook will probably default back to the last-used view. If you've
> changed to a different view, go back into the Outlook view menu and click
> the Conversation view.
>
> For the second question, you're asking if an incoming message appears in
the
> PF, and I respond, can my response go to the PF instead of my Sent Items
> folder? You might have to experiment with this, because I'm not sure.
You
> can't choose where copies of sent items go on a per-message basis. You
> could cc the PF in the outgoing message, but I'm not sure how that would
> play with your threaded conversation view - you'd have to try it.
>
> You may be able to find more about that question at www.slipstick.com, or
in
> one of the Outlook groups. This might be a good use for a custom form.
In
> that case, you'll have to do some reading. Custom forms are a little
work,
> but not an insurmountable amount. I've found the best custom forms
> information in the MSDN Library
> http://msdn.microsoft.com/library/default.asp . Also, Sue Mosher's book
on
> Outlook programming. Not to mention the best place to start, believe it
or
> not, Outlook Help.
>
> 3. Marina posted something saying Mariette is working on the site and
it'll
> be back up soon. I haven't tried it, but I know a lot of people have. I
> think it's a pretty standard procedure. In addition to Mariette's site,
you
> may find something on www.slipstick.com.
>
> You're right on the per user read/unread issue. If you deselect the
option,
> a message should show read if anyone has read it.
>
>
>
> "Chris Guimbellot" <cguimbellot@FORGETSPAM.hifranchise.com> wrote in
message
> news:OLouPZYdEHA.3864@TK2MSFTNGP10.phx.gbl...
> > Dave,
> >
> > Thanks for the quick response.
> >
> > 1. That worked. I knew that, I'm just slow this morning.
> >
> > 2. I tried that, but it didn't work. Is that because I had already
changed
> > the view directly in Outlook? I tried to change it back (in Outlook), to
> > Messages, then set the Initial view on the folder properties. When I
> > switched back, no luck. It was still in the Messages view. Any ideas?
> >
> > Also, is there any way so that when a user replies to a message, it
shows
> > in
> > the folder instead of the user's outbox?
> >
> > 3. Ill keep checking for the site to come back up. Have you done what
she
> > recommends?
> >
> > 4. That's what I thought.
> >
> > The per-user issue:
> > You recommended that I enable per-user read and unread information.
> > Correct
> > me if I am wrong, but if I enable it, then any user who has not
responded
> > to
> > the message himself would see it as unwritten, right? What I want is for
> > if
> > anyone, not necessarily that user, has responded to the message, it
shows
> > as
> > read. I was thinking that to accomplish that, you had to disable
per-user
> > tracking. Is that true or am I wrong? Thanks,
> >
> > Chris
> >
> > "Dave Nickason [SBS MVP]" <gwdibble@NOSPAM.frontiernet.net> wrote in
> > message
> > news:eVXIlEYdEHA.592@TK2MSFTNGP11.phx.gbl...
> >> 1. You probably need to enable automatic replies to the Internet -
> > Exchange
> >> by default prevents this.
> >>
> >> 2. In the properties of the public folder, go to the Administration
tab
> > and
> >> change the Initial view... to Group by conversation topic. You'll see
> > some
> >> other options too - try them to get the one you prefer.
> >>
> >> 3. That's where I'd be getting it too. Mariette's site is never down
> >> for
> >> long.
> >>
> >> 4. AFAIK a rule set in the folder's properties (Folder Assistant)
would
> >> have to be a server rule.
> >>
> >> One more thing: If you view the folder's properties in ESM (not
> >> Outlook),
> >> you'll see an option to maintain per-user read and unread information
on
> > the
> >> folder. That may be on by default, but if not you'll want to enable it
> >> so
> >> that users can tell if they've read a post or not.
> >>
> >>
> >> "Chris Guimbellot" <cguimbellot@FORGETSPAM.hifranchise.com> wrote in
> > message
> >> news:eIio0oXdEHA.1656@TK2MSFTNGP09.phx.gbl...
> >> > Hello,
> >> >
> >> > SBS2K. I am trying to set up a public folder where clients can email
> >> > questions and staff can respond. I have set up the public folder, and
> >> > mail-enabled it. I have a few questions though:
> >> >
> >> > 1. I have set up a rule to automatically reply to all messages, but
its
> >> > not
> >> > working with external addresses. It only works when you send a post
> >> > from
> >> > the
> >> > internal network. I just chose Reply With and clicked Template. When
> >> > the
> >> > message box opened, I typed the text of the message in the box
(leaving
> >> > the
> >> > To, CC, and Subject boxes blank). What could be wrong with the rule?
> >> >
> >> > 2. I would like it to where when an employee responds, the response
is
> >> > posted with the message sort of like on a newsgroup (that's why the
> >> > subject
> >> > of this message says "Newsgroup Hybrid"). The reason is so that we
can
> >> > track
> >> > when the issue is closed. Is there a way to do this? When testing,
when
> > I
> >> > reply to a post, it shows up in my sent items, not the folder.
> >> >
> >> > 3. I want to mail enable the folder where there are no post items. I
> >> > believe
> >> > that Mariette's site has the info there, but it seems to be down.
Also,
> > I
> >> > have a feeling I tried this before with no success. Has anyone been
> >> > able
> >> > to
> >> > do this?
> >> >
> >> > 4. Are the rules that you set up on the folder server rules or
client?
> >> > I
> >> > am
> >> > wondering if rules apply when you log in to the folder, or when the
> >> > message
> >> > is received.
> >> >
> >> > I would appreciate any help with this one. Thanks,
> >> >
> >> > Chris
> >> >
> >> >
> >>
> >>
> >
> >
>
>



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