Re: Remote Desktop
From: rikske (remote945_at_hotmail.com)
Date: 07/22/04
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Date: 22 Jul 2004 08:19:44 -0700
I know the products GOTOASSIST en WEBEX. These are services. Is
there a possibility to BUY a software that does the same? : setting up
a central server onto which both sides can connect via the internet
without having to pay the monthly fee to Citrix or Webex or...?
Thanks!
Rik.
"Kevin Weilbacher [SBS-MVP]" <kweilbacMVP@gte.net> wrote in message news:<eEBGireZEHA.3804@TK2MSFTNGP10.phx.gbl>...
> Well, a lot depends on how many support people you have - as most of these
> remote desktop apps charge, not by the number of customers or users you have
> to support, but the number of support people that will be online at a time.
>
> If providing such remote web support is a big part of your business, I've
> used a product that is called GoToAssist - it was formerly known as Desktop
> Streaming. GoToAssist is from the same company that created GoToMyPC - which
> coould be another solution --- but first GoToAssist. BTW, all of these
> products were takken over by Citrix earlier this year.
>
> It costs something like $375 per month for two support people, but unlimited
> customers. Nothing has to be installed on the remote workstation (as
> compared to PCAnywhere). The support application can be run from any PC, not
> just a designated support PC.
>
> Here's what happens. You place the appropriate link on your web site.
> Customer goes to it, fills in their name and description of problem.
> Meanwhile , you as a support person, runs this very small support app (I
> carry it with me on a Disk-on-a-Key wherever I go). A screen pops up saying
> that Joe is contacting you with a problem with his hard drive.
> You respond. A chat window opens up to talk. You can then request permission
> to take over his computer.
>
> Meanwhile, everything is encrypted, and you get a log of every connection
> (how long, if it was successful, etc.)
>
> --
> Kevin Weilbacher [SBS-MVP]
> "The days pass by so quickly now, the nights are seldom long"
>
>
> "Keith R. Sylvester" <ksylvester@funddrive.com> wrote in message
> news:%23QmEfieZEHA.2520@TK2MSFTNGP12.phx.gbl...
> > Does anyone know of a good remote desktop client than can do the
> following:
> >
> > What we are looking for is something where someone on out WAN can goto a
> > webpage, and request a chat. From there they can tell us what their
> problem
> > is, and then if needed, we can take control of there system from the
> > inthernet through Port 80. If anyone can point me in the rigth direction
> on
> > this, I would appreciate it!
> >
> > Keith
> > MMS IT Department
> > ksylvester@funddrive.com
> >
> >
> >
- Next message: Doug: "Expanding partition on drive C"
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