Re: Trend Micro ScanMail/eManager setup

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

From: John Oliver, Jr. \(MVP\) (jcoliverjr_at_hotmail.com)
Date: 06/30/04 

Date: Tue, 29 Jun 2004 21:15:13 -0500

You should not be getting that many false positives. You may want to call
Trend Micro support to see if they can assist you. They have great support. 

-- 
John Oliver, Jr.
MCSE, MCT, CCNA, Exchange MVP
Microsoft Certified Partner
"Torrey Lauer" <TorreyLauer@discussions.microsoft.com> wrote in message
news:B73800E1-6341-4571-B81E-059CBA176F5E@microsoft.com...
> Thanks for the reply.
>
> That's what I am actually doing right now.  We are getting hundreds that I
am having to re-send because of false positives though, and it's taking up
more time than actually just deleting the spam we were getting.  This is why
I'm going crazy the past two days.
>
> Any other suggestions or is this just the way it works?
>
> Torrey Lauer
> Modern Travel Services
>
> "John Oliver, Jr. (MVP)" wrote:
>
> > I usually set the filter at Medium and activate the notification to
sender
> > option.  The recipient will recieve a notification that the mail was
> > quarantined.  You can then resend the false postitive mail within
ScanMail
> > console.
> >
> > -- 
> > John Oliver, Jr.
> > MCSE, MCT, CCNA, Exchange MVP
> > Microsoft Certified Partner
> >
> > "Torrey Lauer" <TorreyLauer@discussions.microsoft.com> wrote in message
> > news:52631CBB-8312-432C-B0D1-904AC88E2965@microsoft.com...
> > > I've just realized that Trend Micro Anti-Virus came with ScanMail
> > eManager.
> > >
> > > I set the Anti-Spam filter to High, and it blocked almost all of our
> > e-mails from getting through.  I then set it to Medium, and it was still
> > blocking almost all of our e-mails.  So, I set it to Low, and some spam
is
> > getting through, but it's still blocking most of our wanted e-mails.
> > >
> > > I've been going in to add the domains and e-mail addresses of mail we
want
> > to receive in the Approved Senders section of the Anti-Spam section.
> > >
> > > My questions are this.  What settings did you use for your Anti-Spam
in
> > TrendMicro's ScanMail Anti-Spam filter?  Did and do you continue to have
to
> > add wanted domains and e-mail addresses into the Approved Senders?  Is
most
> > of ours being blocked because it's travel related (which is the nature
of
> > our business)?
> > >
> > > Do any of you send false positives to the false@support.trendmicro.com
to
> > fix it, and has it helped "fix" these types of mistakes from happening?
> > >
> > > Lastly, does anyone have any suggestions or tips on using the
Anti-Spam
> > feature?
> > >
> > > Thanks for all help on this one!!!  I appreciate.  I feel overwhelmed
with
> > the Anti-Spam feature, and I don't want to turn it off because it is
> > filtering out most of the spam that we had been getting.
> > >
> > > Thanks again!
> > >
> > > Torrey Lauer
> > > Modern Travel Services
> >
> >
> >

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