Re: Trend Micro tech support--NOT

From: Dave (someone_at_microsoft.com)
Date: 03/18/04 

Date: Thu, 18 Mar 2004 10:58:18 -0800

Anyone know of a good trend newsgroup? I have a problem and keep getting
the Trend run around.

"David Frohmader" <david_nospam@precisionlandscape.com> wrote in message
news:ub4lZZ83DHA.2428@tk2msftngp13.phx.gbl...
> Is it my imagination, or has Trend Micro support declined to pitiful?
>
> We just installed TM Client/Server/Messaging Suite for Small and Medium
> Businesses, which appears to be the successor to the previously
recommended
> antivirus software on this ng. Since I'm not a regular IT guy, I ran into
> difficulties. Well, it seems that they have outsourced their tech support
to
> Manilla (if I heard correctly). Well, that's not bad in and of itself.
> However, except for PC-Cillin they have lumped all their products into one
> tech support pool. Currently the support people don't know the product.
Ask
> any question and they have to put you on hold to go find the answer. I
talked
> with 3 different people.
>
> So go figure. Is this the product to buy? What are other people's
experience?
> Maybe this is just a short term problem while they come up to speed.
Anyone
> know?
>
> Thanks,
> David "giving a heads up" Frohmader
>
>

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