Re: Single user unable to access OWA

Hi Andy,

Thanks for your reply.

I am glad to know the issue was resolved.

I'd like to give you the following information for your future reference:

Migrating Windows Small Business Server 2003 to New Hardware
http://technet2.microsoft.com/WindowsServerSolutions/SBS/en/library/62e2094e
-ad4e-4227-b20e-97a716ed7c861033.mspx

Description of the Windows Small Business Server 2003 Best Practices
Analyzer tool
http://support.microsoft.com/kb/940439

Using Windows Vista and Outlook 2007 in a Windows Small Business Server
2003 Network
http://www.microsoft.com/downloads/details.aspx?FamilyID=46E95C56-1A4C-45BD-
8D69-5F41FF8F1F22&displaylang=en

Backing Up and Restoring Windows Small Business Server 2003
http://www.microsoft.com/downloads/details.aspx?FamilyID=487736f8-f6f5-436d-
a82d-0c8d66e2a634&DisplayLang=en

Using Microsoft Exchange Server 2003 Recovery Storage Groups
http://www.microsoft.com/downloads/details.aspx?FamilyID=df144af6-bee5-4b35-
866a-557e25fe2ba1&DisplayLang=en

Documentation by Alphabetical List for Windows Small Business Server 2003
http://www.microsoft.com/windowsserver2003/sbs/techinfo/productdoc/alpha.msp
x

Windows Small Business Server Technical Library
http://technet2.microsoft.com/WindowsServerSolutions/SBS/en/library/4082d695
-2075-4ca0-8af8-99fd04b78b2d1033.mspx?mfr=true

The Official SBS Blog
http://blogs.technet.com/sbs/default.aspxIf you have any questions in
future, please don't hesitate to post in our newsgroup.

If you have any problem in further, please don't hesitate to post in our
newsgroup.

Best regards,

Robert Li(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================

This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
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Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
<Thread-Topic: Single user unable to access OWA
<thread-index: AchCIZZ/QcK1mEiLQPqEiLh4alwPxg==
<X-WBNR-Posting-Host: 207.46.19.197
<From: =?Utf-8?B?QVBT?= <AndyS@xxxxxxxxxxxxx>
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<AebHy2JPIHA.360@xxxxxxxxxxxxxxxxxxxxxx>
<FA6A9EDF-BD8D-4DA4-8A77-07F97D670449@xxxxxxxxxxxxx>
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<867B7905-FE00-4123-AF97-A023A1AC9817@xxxxxxxxxxxxx>
<B7262E87-1310-4713-9A15-438D08FA8E89@xxxxxxxxxxxxx>
<NE3eu#VQIHA.8164@xxxxxxxxxxxxxxxxxxxxxx>
<Subject: Re: Single user unable to access OWA
<Date: Wed, 19 Dec 2007 01:29:00 -0800
<Lines: 309
<Message-ID: <8A2B5CF3-4975-4D51-BDEC-8156C8BD61AF@xxxxxxxxxxxxx>
<MIME-Version: 1.0
<Content-Type: text/plain;
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<Priority: normal
<X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
<Newsgroups: microsoft.public.backoffice.smallbiz
<Path: TK2MSFTNGHUB02.phx.gbl
<Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.backoffice.smallbiz:1373
<NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
<X-Tomcat-NG: microsoft.public.backoffice.smallbiz
<
<Robert,
<
<User was able to access OWA remotely last night, via
https://fqdn/exchange.
<So problem is solved. Thanks for your assistance with the troubleshooting.
<
<Andy
<
<"v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li" wrote:
<
<> Hi Andy,
<>
<> Thanks for your reply.
<>
<> Do the user logon OWA from external with the same machine as in LAN? If
the
<> machines are different, please ensure you clear password cache on this
<> computer too.
<>
<> You can also make a clean boot to make sure the problem is not caused
third
<> party software:
<>
<> 1. Click Start->Run...->type msconfig and press Enter.
<> 2. Click Services tab and select Hide All Microsoft Services and Disable
<> All third party Services.
<> 3. Click Startup tab and Disable All startup items.
<> 4. Click OK and choose Restart.
<> 5. After reboot, check whether the problem still occurs.
<> 6. If there are no more problems, please use the above steps to enable
<> services and startup items one by one in order to figure out the root
cause
<> of this issue.
<>
<> Hope this helps.
<>
<> I am looking forward to hear from you.
<>
<> If you need further assistance, please don't hesitate to let me know.
<>
<> Best regards,
<>
<> Robert Li(MSFT)
<>
<> Microsoft CSS Online Newsgroup Support
<>
<> Get Secure! - www.microsoft.com/security
<>
<> =====================================================
<>
<> This newsgroup only focuses on SBS technical issues. If you have issues
<> regarding other Microsoft products, you'd better post in the
corresponding
<> newsgroups so that they can be resolved in an efficient and timely
manner.
<> You can locate the newsgroup here:
<> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<>
<> When opening a new thread via the web interface, we recommend you check
the
<> "Notify me of replies" box to receive e-mail notifications when there
are
<> any updates in your thread. When responding to posts via your
newsreader,
<> please "Reply to Group" so that others may learn and benefit from your
<> issue.
<>
<> Microsoft engineers can only focus on one issue per thread. Although we
<> provide other information for your reference, we recommend you post
<> different incidents in different threads to keep the thread clean. In
doing
<> so, it will ensure your issues are resolved in a timely manner.
<>
<> For urgent issues, you may want to contact Microsoft CSS directly.
Please
<> check http://support.microsoft.com for regional support phone numbers.
<>
<> Any input or comments in this thread are highly appreciated.
<>
<> =====================================================
<>
<> This posting is provided "AS IS" with no warranties, and confers no
rights.
<>
<> --------------------
<> <Thread-Topic: Single user unable to access OWA
<> <thread-index: AchBW3+GANbhe8cFSpKMcYmzHzsswA==
<> <X-WBNR-Posting-Host: 207.46.192.207
<> <From: =?Utf-8?B?QVBT?= <AndyS@xxxxxxxxxxxxx>
<> <References: <A4C3E94D-6DFD-4D93-BF37-E3085FCF95F8@xxxxxxxxxxxxx>
<> <uhGzFS#OIHA.1184@xxxxxxxxxxxxxxxxxxxx>
<> <7EBA7BEE-85A5-487A-9B4F-641D7BB6D7BD@xxxxxxxxxxxxx>
<> <AebHy2JPIHA.360@xxxxxxxxxxxxxxxxxxxxxx>
<> <FA6A9EDF-BD8D-4DA4-8A77-07F97D670449@xxxxxxxxxxxxx>
<> <yTKuI7SPIHA.5204@xxxxxxxxxxxxxxxxxxxxxx>
<> <867B7905-FE00-4123-AF97-A023A1AC9817@xxxxxxxxxxxxx>
<> <Subject: Re: Single user unable to access OWA
<> <Date: Tue, 18 Dec 2007 01:51:01 -0800
<> <Lines: 316
<> <Message-ID: <B7262E87-1310-4713-9A15-438D08FA8E89@xxxxxxxxxxxxx>
<> <MIME-Version: 1.0
<> <Content-Type: text/plain;
<> < charset="Utf-8"
<> <Content-Transfer-Encoding: 7bit
<> <X-Newsreader: Microsoft CDO for Windows 2000
<> <Content-Class: urn:content-classes:message
<> <Importance: normal
<> <Priority: normal
<> <X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
<> <Newsgroups: microsoft.public.backoffice.smallbiz
<> <Path: TK2MSFTNGHUB02.phx.gbl
<> <Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.backoffice.smallbiz:1370
<> <NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
<> <X-Tomcat-NG: microsoft.public.backoffice.smallbiz
<> <
<> <Robert,
<> <
<> <External login to OWA fails once beyond the ADSL router (CISCO) for
this
<> <user still. The user accesses https://fqdn/exchange and gets a
<> <https://fqdn/Remote/logon.aspx page "The username or password is
<> incorrect.
<> <Verify that CAPS LOCK is not on....."
<> <
<> <Can't workout why any logon traversing the router should be seen
<> differently
<> <on the SBS from one originating from a LAN port on the router.
<> <
<> <Will ask user to change password, just in case this solves issue.
<> <
<> <Andy
<> <
<> <"APS" wrote:
<> <
<> <> Robert,
<> <>
<> <> Thanks for the further hints. The user has returned to the office
today
<> <> giving me the opportunity to test his ability to logon to OWA from
the
<> LAN
<> <> before trying any of your recommended solutions. He was able to
access
<> OWA
<> <> via the link on Companyweb and via http://SERVER/exchange. I then
<> attached a
<> <> laptop to a switch ont he external network of the SBS. Accessing OWA
<> via the
<> <> https://FQDN/exchange was also successful. This suggests that
<> everything is
<> <> operative.
<> <>
<> <> I hope this means that logging on via the LAN has cleared any
possible
<> <> issues with SBS/OWA: the user will check tonight from a remote site.
<> Will
<> <> report back next week.
<> <>
<> <> Thanks for your support.
<> <>
<> <> Andy
<> <>
<> <> "Robert Li [MSFT]" wrote:
<> <>
<> <> > Hi Andy,
<> <> >
<> <> > Thanks for your reply.
<> <> >
<> <> > Since only one user can't access OWA, the issue may be caused by
user
<> <> > permission or Exchange Attribute. Based on my experience, I'd like
to
<> give
<> <> > you the following suggestion:
<> <> >
<> <> > Step 1: The issue may be caused by incorrect user permission
settings.
<> <> > Please run the change user permission wizard and try again.
<> <> >
<> <> > Note: I assume this user is domain user.
<> <> >
<> <> > 1. Open Server Management and click Users.
<> <> > 2. Click Change User Permission and then click Next.
<> <> > 3. Click User Template and Replace any previous permissions granted
to
<> the
<> <> > users. Click Next.
<> <> > 4. Click problematic user account, click Add,
<> <> > 5. Click Next and then click Finish.
<> <> >
<> <> > Step 2: The issue may be related to corrupt Exchange attribute, you
<> can
<> <> > follow steps below to reset its Exchange attributes.
<> <> >
<> <> > 1. In Outlook, Export all mails in Mailbox as .PST file.
<> <> >
<> <> > Please follow the instruction below to export all mails in the
mailbox
<> as
<> <> > .PST file.
<> <> >
<> <> > 287070 OL2002: How to Back Up, Restore, or Move Outlook Data
<> <> > http://support.microsoft.com/?id=287070
<> <> >
<> <> > 2. Remove the Exchange Attribute for problematic user with corrupt
<> Exchange
<> <> > Attribute.
<> <> >
<> <> > 1) In Exchange 2003 computer, launch Active Directory Users and
<> Computers.
<> <> > 2) In the Users Container, right click the user with corrupt
<> attribute,
<> <> > click Exchange Task.
<> <> > 3) Click Remove Exchange Attribute and click Next to finish the
<> process.
<> <> >
<> <> > 3. Run Cleanup Agent
<> <> >
<> <> > 1) In Exchange 2003 computer, launch Exchange System Manager.
<> <> > 2) Expand the mailbox store where the problematic mailbox located,
<> right
<> <> > click the mailboxes container, select Run Cleanup Agent.
<> <> > 3) Then you will see the problematic mailbox with a red X.
<> <> >
<> <> > 4. Create a new mailbox for the user.
<> <> >
<> <> > 1) In Exchange 2003 computer, launch Active Directory Users and
<> Computers.
<> <> > 2) In the Users Container, right click the user with corrupt
<> attribute,
<> <> > click Exchange Task.
<> <> > 3) Click Create a new Mailbox and select Mailbox Store for the new
<> mailbox,
<> <> > click Next to finish the process.
<> <> >
<> <> > 5. After that, please follow article 287070 above to import the PST
<> file in
<> <> > Outlook.
<> <> >
<> <> > How to manage .pst files in Outlook 2002 and in Outlook 2003
<> <> > http://support.microsoft.com/kb/287070
<> <> >
<> <> > If the problem persists, please help me collect the information I
<> requested.
<> <> >
<> <> > I am looking forward to hear from you.
<> <> >
<> <> > If you need further assistance, please don't hesitate to let me
know.
<> <> >
<> <> > Best regards,
<> <> >
<> <> > Robert Li(MSFT)
<> <> >
<> <> > Microsoft CSS Online Newsgroup Support
<> <> >
<> <> > Get Secure! - www.microsoft.com/security
<> <> >
<> <> > =====================================================
<> <> >
<> <> > This newsgroup only focuses on SBS technical issues. If you have
<> issues
<> <> > regarding other Microsoft products, you'd better post in the
<> corresponding
<> <> > newsgroups so that they can be resolved in an efficient and timely
<> manner.
<> <> > You can locate the newsgroup here:
<> <> > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<> <> >
<> <> > When opening a new thread via the web interface, we recommend you
<> check the
<> <> > "Notify me of replies" box to receive e-mail notifications when
there
<> are
<> <> > any updates in your thread. When responding to posts via your
<> newsreader,
<> <> > please "Reply to Group" so that others may learn and benefit from
your
<> <> > issue.
<> <> >
<> <> > Microsoft engineers can only focus on one issue per thread.
Although
<> we
<> <> > provide other information for your reference, we recommend you post
<> <> > different incidents in different threads to keep the thread clean.
In
<> doing
<> <> > so, it will ensure your issues are resolved in a timely manner.
<> <> >
<> <> > For urgent issues, you may want to contact Microsoft CSS directly.
<> Please
<> <> > check http://support.microsoft.com for regional support phone
numbers.
<> <> >
<> <> > Any input or comments in this thread are highly appreciated.
<> <> >
<> <> > =====================================================
<> <> >
<> <> > This posting is provided "AS IS" with no warranties, and confers no
<> rights.
<> <> >
<> <> > --------------------
<> <> > <Thread-Topic: Single user unable to access OWA
<> <> > <thread-index: Acg8pVcpeCUYzSc+Sp60Gg50FgkA/Q==
<> <> > <X-WBNR-Posting-Host: 207.46.19.168
<> <> > <From: =?Utf-8?B?QVBT?= <AndyS@xxxxxxxxxxxxx>
<> <> > <References: <A4C3E94D-6DFD-4D93-BF37-E3085FCF95F8@xxxxxxxxxxxxx>
<> <> > <uhGzFS#OIHA.1184@xxxxxxxxxxxxxxxxxxxx>
<> <> > <7EBA7BEE-85A5-487A-9B4F-641D7BB6D7BD@xxxxxxxxxxxxx>
<> <> > <AebHy2JPIHA.360@xxxxxxxxxxxxxxxxxxxxxx>
<> <> > <Subject: Re: Single user unable to access OWA
<> <> > <Date: Wed, 12 Dec 2007 01:57:00 -0800
<> <> > <Lines: 252
<> <> > <Message-ID: <FA6A9EDF-BD8D-4DA4-8A77-07F97D670449@xxxxxxxxxxxxx>
<> <> > <MIME-Version: 1.0
<> <> > <Content-Type: text/plain;
<> <> > < charset="Utf-8"
<> <> > <Content-Transfer-Encoding: 7bit
<> <> > <X-Newsreader: Microsoft CDO for Windows 2000
<> <> > <Content-Class: urn:content-classes:message
<> <> > <Importance: normal
<> <> > <Priority: normal
<> <> > <X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
<> <> > <Newsgroups: microsoft.public.backoffice.smallbiz
<> <> > <Path: TK2MSFTNGHUB02.phx.gbl
<> <> > <Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.backoffice.smallbiz:1359
<> <> > <NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
<> <> > <X-Tomcat-NG: microsoft.public.backoffice.smallbiz
<> <> > <
<> <> > <Robert,
<> <> > <
<> <> > <Thanks for the response.
<> <> > <
<> <> > <Step 1: no existing passwords on any of the remote machines in
<> question.
<> <> > <Step 2: tested on multiple remote machines with lots of different
<> setups,
<

.

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