Re: SBS 2003 PDA Sync Problem - Error 0x85010014

I don't understand this post, you have delivered a solution to what? If you
are saying that your fix is a solution it is not. The default address in
this case is a .local address since we are not using exchange to receive
outside mail. We need the users POP3 address to be the default so that when
an email is sent out the return is correct.

I need to find out what adjustments need to be made to make that work.
--
Stefan Hellersperk
ACS Computer Services Inc.


"chace zhang" <v-chacez@xxxxxxxxxxxxx> wrote in message
news:lT1rd8CTHHA.296@xxxxxxxxxxxxxxxxxxxxxxxxx
Hi,

Thank you for your update.

I have deliver the solution that change the SMTP address as the primary
SMTP address for the mobile user in ADUC console, the only concern is that
you have to hold the SMTP address.

Have a nice day!

Best Regards,

Chace Zhang (MSFT)

Microsoft CSS Online Newsgroup Support

--------------------
| From: "Stefan Hellersperk" <shellersperk@xxxxxxxxxxxxxxxx>
| References: <OC5aJgZQHHA.1208@xxxxxxxxxxxxxxxxxxxx>
<#$HemlhQHHA.3412@xxxxxxxxxxxxxxxxxxxx>
<egdfxniQHHA.1000@xxxxxxxxxxxxxxxxxxxx>
<F76A5527-C9C1-41E9-971C-F795B65A645A@xxxxxxxxxxxxx>
<#6zOA0zQHHA.4448@xxxxxxxxxxxxxxxxxxxx>
<0xQlMP5QHHA.1788@xxxxxxxxxxxxxxxxxxxxxx>
<uGRjG75RHHA.996@xxxxxxxxxxxxxxxxxxxx>
<gg5olmpSHHA.3604@xxxxxxxxxxxxxxxxxxxxxx>
<#dVv6VwSHHA.2256@xxxxxxxxxxxxxxxxxxxx>
<X7a86F4SHHA.3792@xxxxxxxxxxxxxxxxxxxxxx>
| Subject: Re: SBS 2003 PDA Sync Problem - Error 0x85010014
| Date: Thu, 8 Feb 2007 16:54:07 -0500
| Lines: 811
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2900.2869
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2869
| X-RFC2646: Format=Flowed; Original
| Message-ID: <OS09pu8SHHA.3980@xxxxxxxxxxxxxxxxxxxx>
| Newsgroups: microsoft.public.backoffice.smallbiz
| NNTP-Posting-Host: rrcs-24-106-219-6.se.biz.rr.com 24.106.219.6
| Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.backoffice.smallbiz:381
| X-Tomcat-NG: microsoft.public.backoffice.smallbiz
|
| Chace,
|
| I think that is my problem. I get the sync working fine with the default
| address in there, but when the user emails outlook the return address is
not
| correct so that will not work. To be sure Microsoft has a way for us to
set
| this up.
|
| --
| Stefan Hellersperk
| ACS Computer Services Inc.
|
|
| "chace zhang" <v-chacez@xxxxxxxxxxxxx> wrote in message
| news:X7a86F4SHHA.3792@xxxxxxxxxxxxxxxxxxxxxxxxx
| > Hi,
| >
| > Thanks for your update.
| >
| > The error may occur if the user account you try to use for logon and
use
| > ActiveSync does not have an SMTP address that matches the default
domain
| > name as the local path of the Exchange Virtual Directory.
| >
| > To determine the appropriate SMTP address, follow these steps:
| >
| > 1. Start Exchange System Manager.
| >
| > 2. Browse to Servers/<server name>/Protocols/HTTP/Exchange Virtual
| > Server/Exchange.
| >
| > 3. Get properties of the Exchange virtual directory. This is the
default
| > OWA virtual directory created during Exchange Server Setup.
| >
| > 4. On the General property ***, note the value from the field
labeled
| > Exchange Path. An example of this value is "company.com (default)." In
| > this
| > example, only users with an SMTP address ending with @company.com can
use
| > the Exchange virtual directory to access their mailboxes.
| >
| > If the SMTP e-mail address of your problematic user doesn't match the
| > default domain name, you need to go to Active Directory Users and
| > Computers
| > to modify the Primary SMTP e-mail address for this user to match the
| > default SMTP domain, and then test to see if it works for you.
| >
| > Note: Please uncheck Automatically update email address based on
recipient
| > policy as well.
| >
| > However please be aware that the if the external smtp address
conflicate
| > with external mail system, such as user @gmail.com, the user may
| > experience
| > some mail follow problem, as the email to user@xxxxxxxxx delivers to
| > gmail's mail server.
| >
| > Hope this helps, if you have any other concerns, please feel free to
let
| > me
| > know.
| >
| > Have a nice day!
| >
| >
| > Chace
| >
| > --------------------
| > | From: "Stefan Hellersperk" <shellersperk@xxxxxxxxxxxxxxxx>
| > | References: <OC5aJgZQHHA.1208@xxxxxxxxxxxxxxxxxxxx>
| > <#$HemlhQHHA.3412@xxxxxxxxxxxxxxxxxxxx>
| > <egdfxniQHHA.1000@xxxxxxxxxxxxxxxxxxxx>
| > <F76A5527-C9C1-41E9-971C-F795B65A645A@xxxxxxxxxxxxx>
| > <#6zOA0zQHHA.4448@xxxxxxxxxxxxxxxxxxxx>
| > <0xQlMP5QHHA.1788@xxxxxxxxxxxxxxxxxxxxxx>
| > <uGRjG75RHHA.996@xxxxxxxxxxxxxxxxxxxx>
| > <gg5olmpSHHA.3604@xxxxxxxxxxxxxxxxxxxxxx>
| > | Subject: Re: SBS 2003 PDA Sync Problem - Error 0x85010014
| > | Date: Wed, 7 Feb 2007 17:15:30 -0500
| > | Lines: 622
| > | X-Priority: 3
| > | X-MSMail-Priority: Normal
| > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2869
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2869
| > | X-RFC2646: Format=Flowed; Original
| > | Message-ID: <#dVv6VwSHHA.2256@xxxxxxxxxxxxxxxxxxxx>
| > | Newsgroups: microsoft.public.backoffice.smallbiz
| > | NNTP-Posting-Host: rrcs-24-106-219-6.se.biz.rr.com 24.106.219.6
| > | Path:
TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.backoffice.smallbiz:370
| > | X-Tomcat-NG: microsoft.public.backoffice.smallbiz
| > |
| > | I can tell you for sure that the SMTP address is the root cause of
the
| > | problem. If I change the address the sync works, if I put it back to
the
| > | other address it stops working. Along those same lines, I had a tech
| > inhouse
| > | that could not get his PDA to sync and was getting the same error.
After
| > | looking at his account I saw we had also put in an external SMTP
| > address,
| > as
| > | soon as I changed his address to the internal address the sync
started
| > | working.
| > |
| > | I have absolutely no doubt that the SMTP address is the problem, I
need
| > help
| > | getting these accounts programmed so the external address is in the
| > account
| > | and it still syncs.
| > |
| > | --
| > | Stefan Hellersperk
| > | ACS Computer Services Inc.
| > |
| > |
| > | "Terence Liu [MSFT]" <v-terliu@xxxxxxxxxxxxxxxxxxxx> wrote in
message
| > | news:gg5olmpSHHA.3604@xxxxxxxxxxxxxxxxxxxxxxxxx
| > | > Hello Stefan,
| > | >
| > | > Thank you for kind update.
| > | >
| > | > Chace Zhang is on sick leave today. I will follow up this post.
| > | >
| > | > Based on my research, I think the external SMTP address is not
root
| > cause
| > | > for the Sync issue. I also suggest you to perform the steps
(create
a
| > new
| > | > e-mail profile for the problematic account) in Chace's pervious
reply,
| > and
| > | > let me know the result of the steps:
| > | >
| > | > 1. In Outlook, Export all mails in Mailbox as .PST file.
| > | >
| > | > Please follow the instruction below (Section: Exporting Personal
| > Folder
| > | > Data) to export all mails in the mailbox as .PST file.
| > | >
| > | > 287070 OL2002: How to Back Up, Restore, or Move Outlook Data
| > | > http://support.microsoft.com/?id=287070
| > | >
| > | > Please note the article is also applied to Outlook 2003.
| > | >
| > | > 2. Remove the Exchange Attribute for problematic user with corrupt
| > | > Exchange
| > | > Attribute.
| > | >
| > | > 1). In Exchange 2003 computer, launch Active Directory Users and
| > | > Computers.
| > | > 2). In the Users Container, right click the user with corrupt
| > attribute,
| > | > click Exchange Task.
| > | > 3). Click Remove Exchange Attribute and click Next to finish the
| > process.
| > | >
| > | > 3. Run Cleanup Agent
| > | >
| > | > 1). In Exchange 2003 computer, launch Exchange System Manager.
| > | > 2). Expand the mailbox store where the problematic mailbox
located,
| > right
| > | > click the mailboxes container, select Run Cleanup Agent.
| > | > 3). Then you will see the problematic mailbox with a red X.
| > | >
| > | > 4. Create a new mailbox for the user.
| > | >
| > | > 1). In Exchange 2003 computer, launch Active Directory Users and
| > | > Computers.
| > | > 2). In the Users Container, right click the user with corrupt
| > attribute,
| > | > click Exchange Task.
| > | > 3). Click Create a new Mailbox and select Mailbox Store for the
new
| > | > mailbox, click Next to finish the process.
| > | >
| > | > 5. After that, access mailbox by ActiveSync again and verify
whether
| > the
| > | > issue disappears. If the issue disappears, you can create a new
user
| > | > profile as the instruction in the following article, and follow
| > article
| > | > 287070 above to import the PST file in Outlook.
| > | >
| > | > 829918 How to create a new e-mail profile in Outlook 2003
| > | > http://support.microsoft.com/?id=829918
| > | >
| > | > The error often happens when the authentication method is not
| > configured
| > | > correctly in ActiveSync, OMA and Exchange-OMA virtual directory.
| > | >
| > | > Please verify Authentication settings by the following steps.
| > | >
| > | > For Exchange-oma virtual directory:
| > | >
| > | > 1. Open IIS Manager
| > | > 2. Open properties of virtual directory Exchange-oma
| > | > 3. Select Directory Security tab
| > | > 4. Select Edit in Authentication and access control box. Make sure
the
| > | > authentication setting as below:
| > | >
| > | > Authentication Methods
| > | > Enabled Basic authentication
| > | > Enabled Integrated Windows authentication
| > | > Disabled anonymous access
| > | >
| > | > For OMA virtual directory and Microsoft-Server-ActiveSync virtual
| > | > directory:
| > | >
| > | > 1. Open IIS Manager
| > | > 2. Open properties of OMA virtual directory and
| > | > Microsoft-Server-ActiveSync
| > | > virtual directory respectively.
| > | > 3. Select Directory Security tab
| > | > 4. Select Edit in Authentication and access control box. Make sure
the
| > | > authentication setting as below:
| > | >
| > | > Authentication Methods
| > | > Uncheck Enable anonymous access
| > | > Uncheck Integrated Windows authentication
| > | > Check Basic authentication
| > | >
| > | > After that, please restart the IIS Admin Service (services.msc)
and
| > then
| > | > verify the issue.
| > | >
| > | > If the issue persists after steps above, in order to have a more
| > concrete
| > | > idea about the issue, please let me know the following info.
| > | >
| > | > 1. Does issue happen to accessing mailbox by OMA? For further
test,
| > please
| > | > login Exchange Server itself, and access URL:
http://SBS_Server/OMA,
| > | > verify
| > | > whether you can access the mailbox successfully.
| > | >
| > | > 2. Do all the users have such issue or just specific users? Please
| > create
| > | > a
| > | > new mail-enabled user and verify whether he can access mailbox by
| > | > ActiveSync.
| > | >
| > | > 3. Collect the IIS metabase on Exchange Server and send to me:
| > | > v-terliu@xxxxxxxxxxxxx for further analysis:
| > | >
| > | > 1). On Exchange Server, install .NET Framework Version 1.1:
| > | >
| >
http://www.microsoft.com/downloads/details.aspx?FamilyID=262d25e3-f589-4842-
| > | > 8157-034d1e7cf3a3&DisplayLang=en.
| > | > 2). Install MBExplorer by installing IIS 6 Resource Kit Tools:
| > | >
| >
http://www.microsoft.com/downloads/details.aspx?FamilyId=56FC92EE-A71A-4C73-
| > | > B628-ADE629C89499&displaylang=en.
| > | > 3). Once it is installed, access it from Start, Programs, IIS
| > Resources,
| > | > Metabase Explorer.
| > | > 4). In the left pane, right click ''LM'' (under your server
computer
| > name)
| > | > to choose ''Export to file'', and then save it as IIS.mbk.
| > | > 5). Compress this mbk file and send it to me for analysis. Please
let
| > me
| > | > know the password if you set on this iis mbk file.
| > | >
| > | > 4. Please collect the IIS log on Exchange Server so that I can
perform
| > | > further research:
| > | >
| > | > 1). On Exchange Serves, open IIS MMC, right click Default Web Site
and
| > | > then
| > | > click Properties.
| > | > 2). Click Website tab and then check Enable logging.
| > | > 3). Stop the Default Website and RENAME the existing IIS log files
| > under
| > | > C:\WINDOWS\system32\LogFiles\W3SVC1.
| > | > 4). Restart the Default Website and reproduce the problem, which
will
| > | > generate new IIS log file with the exact error.
| > | > 5). Wait for a while so that IIS Log can be synced. And then go to
the
| > | > following folder on Exchange Server:
| > C:\WINDOWS\system32\LogFiles\W3SVC1.
| > | > 6). Send me the log files to my working email address
| > | > v-terliu@xxxxxxxxxxxxxx And please let me know the alias of the
user
| > who
| > | > encountered the issue.
| > | >
| > | > 5. For further test, please temporarily disable SSL if you enable
it
| > for
| > | > ActiveSync; create a new test account and let me know the
following
| > | > information.
| > | >
| > | > - Credential of this test account
| > | > - The public URL of your Exchange Server
| > | > - Domain name
| > | >
| > | > I will access the mailbox by ActiveSync in my side to verify the
| > issue.
| > To
| > | > keep these confidential, please let me know by mail:
| > | > v-terliu@xxxxxxxxxxxxx
| > | >
| > | > Hope this helps. Please let me know the results so that I can
provide
| > | > further assistance on this problem. I am looking forward to your
| > reply.
| > | >
| > | > Thanks and have a nice day!
| > | >
| > | > Best regards,
| > | >
| > | > Terence Liu(MSFT)
| > | >
| > | > Microsoft CSS Online Newsgroup Support
| > | >
| > | > Get Secure! - www.microsoft.com/security
| > | >
| > | > =====================================================
| > | > This newsgroup only focuses on SBS technical issues. If you have
| > issues
| > | > regarding other Microsoft products, you'd better post in the
| > corresponding
| > | > newsgroups so that they can be resolved in an efficient and timely
| > manner.
| > | > You can locate the newsgroup here:
| > | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| > | >
| > | > When opening a new thread via the web interface, we recommend you
| > check
| > | > the
| > | > "Notify me of replies" box to receive e-mail notifications when
there
| > are
| > | > any updates in your thread. When responding to posts via your
| > newsreader,
| > | > please "Reply to Group" so that others may learn and benefit from
your
| > | > issue.
| > | >
| > | > Microsoft engineers can only focus on one issue per thread.
Although
| > we
| > | > provide other information for your reference, we recommend you
post
| > | > different incidents in different threads to keep the thread clean.
In
| > | > doing
| > | > so, it will ensure your issues are resolved in a timely manner.
| > | >
| > | > For urgent issues, you may want to contact Microsoft CSS directly.
| > Please
| > | > check http://support.microsoft.com for regional support phone
numbers.
| > | >
| > | > Any input or comments in this thread are highly appreciated.
| > | > =====================================================
| > | >
| > | > This posting is provided "AS IS" with no warranties, and confers
no
| > | > rights.
| > | >
| > | > --------------------
| > | > | From: "Stefan Hellersperk" <shellersperk@xxxxxxxxxxxxxxxx>
| > | > | References: <OC5aJgZQHHA.1208@xxxxxxxxxxxxxxxxxxxx>
| > | > <#$HemlhQHHA.3412@xxxxxxxxxxxxxxxxxxxx>
| > | > <egdfxniQHHA.1000@xxxxxxxxxxxxxxxxxxxx>
| > | > <F76A5527-C9C1-41E9-971C-F795B65A645A@xxxxxxxxxxxxx>
| > | > <#6zOA0zQHHA.4448@xxxxxxxxxxxxxxxxxxxx>
| > | > <0xQlMP5QHHA.1788@xxxxxxxxxxxxxxxxxxxxxx>
| > | > | Subject: Re: SBS 2003 PDA Sync Problem - Error 0x85010014
| > | > | Date: Sat, 3 Feb 2007 09:22:44 -0500
| > | > | Lines: 332
| > | > | X-Priority: 3
| > | > | X-MSMail-Priority: Normal
| > | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2869
| > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2869
| > | > | X-RFC2646: Format=Flowed; Original
| > | > | Message-ID: <uGRjG75RHHA.996@xxxxxxxxxxxxxxxxxxxx>
| > | > | Newsgroups: microsoft.public.backoffice.smallbiz
| > | > | NNTP-Posting-Host: rrcs-24-106-219-6.se.biz.rr.com 24.106.219.6
| > | > | Path:
| > TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP02.phx.gbl
| > | > | Xref: TK2MSFTNGHUB02.phx.gbl
| > microsoft.public.backoffice.smallbiz:335
| > | > | X-Tomcat-NG: microsoft.public.backoffice.smallbiz
| > | > |
| > | > | I have performed the exchange attributes deletion and
re-established
| > the
| > | > | users profile and this allowed the PDA to sync.
| > | > |
| > | > | The sync was operational until I put in the users default email
| > address
| > | > | which is hosted outside the SBS network. If I remove that
external
| > email
| > | > | from the users settings and put in the internal SBS email
address,
| > the
| > | > sync
| > | > | works fine.
| > | > |
| > | > | I have tried to add the internal address as a secondary address
in
| > the
| > | > users
| > | > | account, but that did not fix the sync problem. The only way I
can
| > get a
| > | > | sync is if the internal address is the default in the users
account.
| > We
| > | > | cannot operate that way because the internal address is a .local
| > address
| > | > and
| > | > | the users email will not operate correctly this way.
| > | > |
| > | > | Is there a proper way to get the external address in the users
| > account
| > | > along
| > | > | with the internal to allow activesync to let this PDA sync?
| > | > | --
| > | > | Stefan Hellersperk
| > | > | ACS Computer Services Inc.
| > | > |
| > | > |
| > | > | "chace zhang" <v-chacez@xxxxxxxxxxxxx> wrote in message
| > | > | news:0xQlMP5QHHA.1788@xxxxxxxxxxxxxxxxxxxxxxxxx
| > | > | > Hi Stefan,
| > | > | >
| > | > | > Thank you for posting here.
| > | > | >
| > | > | > According to your post, I understand that you get an
ActiveSync
| > issue.
| > | > | >
| > | > | > As 0x85010014 is generic error code, this issue could be
caused
by
| > | > various
| > | > | > reasons. To get a clear picture on this issue, please let me
know
| > the
| > | > | > following questions:
| > | > | >
| > | > | > Does this issue occur on a specific account or multiple
accounts?
| > | > | >
| > | > | > Does this issue occur on a specific mobile device or multiple
| > devices?
| > | > | >
| > | > | >
| > | > | > If this is a certain client issue, it is much possibly related
to
| > | > Exchange
| > | > | > attribute of this specific user account.
| > | > | >
| > | > | > Considering there are such a lot of Exchange attributes for
one
| > | > | > mail-enabled user, it is very hard and time-consuming for us
to
| > | > identify
| > | > | > which one is the culprit of the issue. Based on our
experience,
| > the
| > | > most
| > | > | > efficient method to solve the issue is to reset all Exchange
| > | > attributes
| > | > | > for
| > | > | > this corrupt user account. Basically, this will only takes
several
| > | > | > minutes.
| > | > | >
| > | > | > In detail, we could follow the steps below to export all the
| > | > information
| > | > | > in
| > | > | > the mailbox of specific user account as .PST file, then remove
| > | > Exchange
| > | > | > attribute of problematic user object, and create a new
mailbox,
at
| > | > last
| > | > we
| > | > | > can import .PST mails to the new mailbox. In the process,
please
| > rest
| > | > | > assured that we can recover a regular mailbox without any loss
in
| > the
| > | > | > content.
| > | > | >
| > | > | > 1. In Outlook, Export all mails in Mailbox as .PST file.
| > | > | >
| > | > | > Please follow the instruction below (Section: Exporting
Personal
| > | > Folder
| > | > | > Data) to export all mails in the mailbox as .PST file.
| > | > | >
| > | > | > 287070 OL2002: How to Back Up, Restore, or Move Outlook Data
| > | > | > http://support.microsoft.com/?id=287070
| > | > | >
| > | > | > Please note the article is also applied to Outlook 2003.
| > | > | >
| > | > | > 2. Remove the Exchange Attribute for problematic user with
corrupt
| > | > | > Exchange
| > | > | > Attribute.
| > | > | >
| > | > | > 1). In Exchange 2003 computer, launch Active Directory Users
and
| > | > | > Computers.
| > | > | > 2). In the Users Container, right click the user with corrupt
| > | > attribute,
| > | > | > click Exchange Task.
| > | > | > 3). Click Remove Exchange Attribute and click Next to finish
the
| > | > process.
| > | > | >
| > | > | > 3. Run Cleanup Agent
| > | > | >
| > | > | > 1). In Exchange 2003 computer, launch Exchange System Manager.
| > | > | > 2). Expand the mailbox store where the problematic mailbox
| > located,
| > | > right
| > | > | > click the mailboxes container, select Run Cleanup Agent.
| > | > | > 3). Then you will see the problematic mailbox with a red X.
| > | > | >
| > | > | > 4. Create a new mailbox for the user.
| > | > | >
| > | > | > 1). In Exchange 2003 computer, launch Active Directory Users
and
| > | > | > Computers.
| > | > | > 2). In the Users Container, right click the user with corrupt
| > | > attribute,
| > | > | > click Exchange Task.
| > | > | > 3). Click Create a new Mailbox and select Mailbox Store for
the
| > new
| > | > | > mailbox, click Next to finish the process.
| > | > | >
| > | > | > 5. After that, access mailbox by ActiveSync again and verify
| > whether
| > | > the
| > | > | > issue disappears. If the issue disappears, you can create a
new
| > user
| > | > | > profile as the instruction in the following article, and
follow
| > | > article
| > | > | > 287070 above to import the PST file in Outlook.
| > | > | >
| > | > | > 829918 How to create a new e-mail profile in Outlook 2003
| > | > | > http://support.microsoft.com/?id=829918
| > | > | >
| > | > | > If this issue occurs on all accounts in your domain, it
happens
| > when
| > | > the
| > | > | > authentication method is not configured correctly in
ActiveSync,
| > OMA
| > | > and
| > | > | > Exchange/Exchange-OMA virtual directory.
| > | > | >
| > | > | > Please verify Authentication settings by the following steps.
| > | > | >
| > | > | > For Exchange-oma virtual directory:
| > | > | >
| > | > | > 1. Open IIS Manager
| > | > | > 2. Open properties of virtual directory Exchange-oma 3. Select
| > | > Directory
| > | > | > Security tab 4. Select Edit in Authentication and access
control
| > box.
| > | > Make
| > | > | > sure the authentication setting as below:
| > | > | >
| > | > | > Authentication Methods
| > | > | > Enabled Basic authentication
| > | > | > Enabled Integrated Windows authentication Disabled anonymous
| > access
| > | > | >
| > | > | > For OMA virtual directory and Microsoft-Server-ActiveSync
virtual
| > | > | > directory:
| > | > | >
| > | > | > 1. Open IIS Manager
| > | > | > 2. Open properties of OMA virtual directory and
| > | > | > Microsoft-Server-ActiveSync
| > | > | > virtual directory respectively.
| > | > | > 3. Select Directory Security tab
| > | > | > 4. Select Edit in Authentication and access control box. Make
sure
| > the
| > | > | > authentication setting as below:
| > | > | >
| > | > | > Authentication Methods
| > | > | > Uncheck Enable anonymous access
| > | > | > Uncheck Integrated Windows authentication Check Basic
| > authentication
| > | > | >
| > | > | > After that, please restart the IIS Admin Service
(services.msc)
| > and
| > | > then
| > | > | > verify the issue.
| > | > | >
| > | > | >
| > | > | > Further more, this issue could also be caused by the Firewall,
to
| > by
| > | > pass
| > | > | > this, I would like to suggest that you put the mobile device
on
| > the
| > | > cradle
| > | > | > which is connected to the client workstation in the internal
| > network.
| > | > | >
| > | > | >
| > | > | > If the issue still persists, please send me the IIS Metabase.
You
| > can
| > | > | > collect Metabase by using mbexplorer.
| > | > | >
| > | > | > a. Install MBExplorer by installing IIS 6 Resource Kit Tools:
| > | > | >
| > | >
| >
http://www.microsoft.com/downloads/details.aspx?FamilyId=56FC92EE-A71A-4C73-
| > | > | > B628-ADE629C89499&displaylang=en.
| > | > | >
| > | > | > b. Once it is installed, access it from Start, Programs, IIS
| > | > Resources,
| > | > | > Metabase Explorer.
| > | > | >
| > | > | > c. In the left pane, right click ''LM'' (under your server
| > computer
| > | > name)
| > | > | > to choose ''Export to file'', and then save it as SBSIIS.mbk.
| > | > | >
| > | > | > d. Compress this mbk file and send it to me at
| > v-chacez@xxxxxxxxxxxxx
| > | > | >
| > | > | >
| > | > | > Please also collect the IIS log on Exchange Server so that I
can
| > | > perform
| > | > | > further research:
| > | > | >
| > | > | > 1). On SBS Serves, open IIS MMC, right click Default Web Site
and
| > then
| > | > | > click Properties.
| > | > | > 2). Click Website tab and then check Enable logging.
| > | > | > 3). Stop the Default Website and RENAME the existing IIS log
files
| > | > under
| > | > | > C:\WINDOWS\system32\LogFiles\W3SVC1.
| > | > | > 4). Restart the Default Website and reproduce the problem,
which
| > will
| > | > | > generate new IIS log file with the exact error.
| > | > | > 5). Wait for a while so that IIS Log can be synced. And then
go
to
| > the
| > | > | > following folder on Exchange Server:
| > | > C:\WINDOWS\system32\LogFiles\W3SVC1.
| > | > | > 6). Send me the log files to my working email address
| > | > | > v-chacez@xxxxxxxxxxxxxx And please let me know the alias of
the
| > user
| > | > who
| > | > | > encountered the issue.
| > | > | >
| > | > | > I appreciate your time and effort. If anything is unclear,
please
| > feel
| > | > | > free
| > | > | > to let me know. Have a great day!
| > | > | >
| > | > | >
| > | > | > Best Regards,
| > | > | >
| > | > | > Chace Zhang (MSFT)
| > | > | >
| > | > | > Microsoft CSS Online Newsgroup Support
| > | > | >
| > | > | > Get Secure! - www.microsoft.com/security
| > | > | >
| > | > | > =====================================================
| > | > | > This newsgroup only focuses on SBS technical issues. If you
have
| > | > issues
| > | > | > regarding other Microsoft products, you'd better post in the
| > | > corresponding
| > | > | > newsgroups so that they can be resolved in an efficient and
timely
| > | > manner.
| > | > | > You can locate the newsgroup here:
| > | > | >
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| > | > | >
| > | > | > When opening a new thread via the web interface, we recommend
you
| > | > check
| > | > | > the
| > | > | > "Notify me of replies" box to receive e-mail notifications
when
| > there
| > | > are
| > | > | > any updates in your thread. When responding to posts via your
| > | > newsreader,
| > | > | > please "Reply to Group" so that others may learn and benefit
from
| > your
| > | > | > issue.
| > | > | >
| > | > | > Microsoft engineers can only focus on one issue per thread.
| > Although
| > | > we
| > | > | > provide other information for your reference, we recommend you
| > post
| > | > | > different incidents in different threads to keep the thread
clean.
| > In
| > | > | > doing
| > | > | > so, it will ensure your issues are resolved in a timely
manner.
| > | > | >
| > | > | > For urgent issues, you may want to contact Microsoft CSS
directly.
| > | > Please
| > | > | > check http://support.microsoft.com for regional support phone
| > numbers.
| > | > | >
| > | > | > Any input or comments in this thread are highly appreciated.
| > | > | >
| > | > | > =====================================================
| > | > | >
| > | > | > This posting is provided "AS IS" with no warranties, and
confers
| > no
| > | > | > rights.
| > | > | >
| > | > | > --------------------
| > | > | > | From: "Stefan Hellersperk" <shellersperk@xxxxxxxxxxxxxxxx>
| > | > | > | References: <OC5aJgZQHHA.1208@xxxxxxxxxxxxxxxxxxxx>
| > | > | > <#$HemlhQHHA.3412@xxxxxxxxxxxxxxxxxxxx>
| > | > | > <egdfxniQHHA.1000@xxxxxxxxxxxxxxxxxxxx>
| > | > | > <F76A5527-C9C1-41E9-971C-F795B65A645A@xxxxxxxxxxxxx>
| > | > | > | Subject: Re: SBS 2003 PDA Sync Problem - Error 0x85010014
| > | > | > | Date: Sun, 28 Jan 2007 19:32:46 -0500
| > | > | > | Lines: 79
| > | > | > | X-Priority: 3
| > | > | > | X-MSMail-Priority: Normal
| > | > | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2869
| > | > | > | X-RFC2646: Format=Flowed; Response
| > | > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2869
| > | > | > | Message-ID: <#6zOA0zQHHA.4448@xxxxxxxxxxxxxxxxxxxx>
| > | > | > | Newsgroups: microsoft.public.backoffice.smallbiz
| > | > | > | NNTP-Posting-Host: rrcs-24-106-219-6.se.biz.rr.com
24.106.219.6
| > | > | > | Path:
| > | > TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP04.phx.gbl
| > | > | > | Xref: TK2MSFTNGHUB02.phx.gbl
| > | > microsoft.public.backoffice.smallbiz:321
| > | > | > | X-Tomcat-NG: microsoft.public.backoffice.smallbiz
| > | > | > |
| > | > | > | The device is a HP Ipaq HX2495B. Running windows mobile 5.
| > | > | > |
| > | > | > | I have re-run the CEICW and Re-applied the mobile
permissions
to
| > the
| > | > | > user
| > | > | > in
| > | > | > | question.
| > | > | > |
| > | > | > | I can browse to the servers OMA page and access the users
| > exchange
| > | > | > | information using the Ipaq's web browser.
| > | > | > |
| > | > | > | The problem occurs during activesync with the server. It
shows
| > | > | > synchronizing
| > | > | > | folders for about 1/2 second and then stops and does not
show
| > the
| > | > device
| > | > | > as
| > | > | > | having sync'd. If I hit the view status button I get the
error
| > | > below.
| > | > | > |
| > | > | > | "Result: ActiveSync encountered a prolbme on the server.
| > | > | > | Support code:0x85010014"
| > | > | > |
| > | > | > | The sync was working fine until a few weeks ago, so this
device
| > has
| > | > been
| > | > | > | able to sync in the past and just stopped.
| > | > | > |
| > | > | > | --
| > | > | > | Stefan Hellersperk
| > | > | > | ACS Computer Services Inc.
| > | > | > |
| > | > | > |
| > | > | > | "Cris Hanna [SBS-MVP]"
| > | > | > <crisnospamhanna@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx>
| > | > | > | wrote in message
| > | > | > news:F76A5527-C9C1-41E9-971C-F795B65A645A@xxxxxxxxxxxxxxxx
| > | > | > | > what is the device?
| > | > | > | > Where is it having the trouble
| > | > | > | >
| > | > | > | > Has the CEICW been re-run since the cert your using was
| > created?
| > | > | > | >
| > | > | > | > --
| > | > | > | > Cris Hanna [SBS-MVP]
| > | > | > | > ------------------------------
| > | > | > | > Please do not contact me directly, only respond in the
| > Newsgroups
| > | > | > | > MVPs do not work for Microsoft
| > | > | > | > ------------------------------
| > | > | > | > Send via Windows Mail on Vista Ultimate connected to SBS
2003
| > R2
| > | > | > | > "Stefan Hellersperk" <shellersperk@xxxxxxxxxxxxxxxx> wrote
in
| > | > message
| > | > | > | > news:egdfxniQHHA.1000@xxxxxxxxxxxxxxxxxxxxxxx
| > | > | > | >> No, Norton Corporate V10 in server/client mode.
| > | > | > | >>
| > | > | > | >> --
| > | > | > | >> Stefan Hellersperk
| > | > | > | >> ACS Computer Services Inc.
| > | > | > | >>
| > | > | > | >>
| > | > | > | >> "Kevin Weilbacher [SBS-MVP]" <kweilbacMVP@xxxxxxx> wrote
in
| > | > message
| > | > | > | >> news:%23$HemlhQHHA.3412@xxxxxxxxxxxxxxxxxxxxxxx
| > | > | > | >>> are you using TrendMicro on the server?
| > | > | > | >>>
| > | > | > | >>> --
| > | > | > | >>> Kevin Weilbacher [SBS-MVP]
| > | > | > | >>> "The days pass by so quickly now, the nights are seldom
| > long"
| > | > | > | >>>
| > | > | > | >>>
| > | > | > | >>> "Stefan Hellersperk" <shellersperk@xxxxxxxxxxxxxxxx>
wrote
| > in
| > | > | > message
| > | > | > | >>> news:OC5aJgZQHHA.1208@xxxxxxxxxxxxxxxxxxxxxxx
| > | > | > | >>>> Having a problem with a PDA Sync to SBS 2003. We had
this
| > PDA
| > | > | > working
| > | > | > | >>>> after similar problems a few months ago, and last week
it
| > | > stopped
| > | > | > | >>>> performing a sync again and started giving us the Error
| > | > 0x85010014.
| > | > | > The
| > | > | > | >>>> user is a mobile user with the proper permissions. I
also
| > | > re-aplied
| > | > | > the
| > | > | > | >>>> certificate to the PDA and verified that this user is
able
| > to
| > | > | > access
| > | > | > | >>>> the server using OMA.
| > | > | > | >>>>
| > | > | > | >>>> Any help would be appreciated.
| > | > | > | >>>>
| > | > | > | >>>>
| > | > | > | >>>> Stefan Hellersperk
| > | > | > | >>>> ACS Computer Services Inc.
| > | > | > | >>>>
| > | > | > | >>>>
| > | > | > | >>>>
| > | > | > | >>>
| > | > | > | >>>
| > | > | > | >>
| > | > | > | >>
| > | > | > | >
| > | > | > |
| > | > | > |
| > | > | > |
| > | > | >
| > | > |
| > | > |
| > | > |
| > | >
| > |
| > |
| > |
| >
|
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|



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