Re: SBS 2003 PDA Sync Problem - Error 0x85010014

I can tell you for sure that the SMTP address is the root cause of the
problem. If I change the address the sync works, if I put it back to the
other address it stops working. Along those same lines, I had a tech inhouse
that could not get his PDA to sync and was getting the same error. After
looking at his account I saw we had also put in an external SMTP address, as
soon as I changed his address to the internal address the sync started
working.

I have absolutely no doubt that the SMTP address is the problem, I need help
getting these accounts programmed so the external address is in the account
and it still syncs.

--
Stefan Hellersperk
ACS Computer Services Inc.


"Terence Liu [MSFT]" <v-terliu@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:gg5olmpSHHA.3604@xxxxxxxxxxxxxxxxxxxxxxxxx
Hello Stefan,

Thank you for kind update.

Chace Zhang is on sick leave today. I will follow up this post.

Based on my research, I think the external SMTP address is not root cause
for the Sync issue. I also suggest you to perform the steps (create a new
e-mail profile for the problematic account) in Chace's pervious reply, and
let me know the result of the steps:

1. In Outlook, Export all mails in Mailbox as .PST file.

Please follow the instruction below (Section: Exporting Personal Folder
Data) to export all mails in the mailbox as .PST file.

287070 OL2002: How to Back Up, Restore, or Move Outlook Data
http://support.microsoft.com/?id=287070

Please note the article is also applied to Outlook 2003.

2. Remove the Exchange Attribute for problematic user with corrupt
Exchange
Attribute.

1). In Exchange 2003 computer, launch Active Directory Users and
Computers.
2). In the Users Container, right click the user with corrupt attribute,
click Exchange Task.
3). Click Remove Exchange Attribute and click Next to finish the process.

3. Run Cleanup Agent

1). In Exchange 2003 computer, launch Exchange System Manager.
2). Expand the mailbox store where the problematic mailbox located, right
click the mailboxes container, select Run Cleanup Agent.
3). Then you will see the problematic mailbox with a red X.

4. Create a new mailbox for the user.

1). In Exchange 2003 computer, launch Active Directory Users and
Computers.
2). In the Users Container, right click the user with corrupt attribute,
click Exchange Task.
3). Click Create a new Mailbox and select Mailbox Store for the new
mailbox, click Next to finish the process.

5. After that, access mailbox by ActiveSync again and verify whether the
issue disappears. If the issue disappears, you can create a new user
profile as the instruction in the following article, and follow article
287070 above to import the PST file in Outlook.

829918 How to create a new e-mail profile in Outlook 2003
http://support.microsoft.com/?id=829918

The error often happens when the authentication method is not configured
correctly in ActiveSync, OMA and Exchange-OMA virtual directory.

Please verify Authentication settings by the following steps.

For Exchange-oma virtual directory:

1. Open IIS Manager
2. Open properties of virtual directory Exchange-oma
3. Select Directory Security tab
4. Select Edit in Authentication and access control box. Make sure the
authentication setting as below:

Authentication Methods
Enabled Basic authentication
Enabled Integrated Windows authentication
Disabled anonymous access

For OMA virtual directory and Microsoft-Server-ActiveSync virtual
directory:

1. Open IIS Manager
2. Open properties of OMA virtual directory and
Microsoft-Server-ActiveSync
virtual directory respectively.
3. Select Directory Security tab
4. Select Edit in Authentication and access control box. Make sure the
authentication setting as below:

Authentication Methods
Uncheck Enable anonymous access
Uncheck Integrated Windows authentication
Check Basic authentication

After that, please restart the IIS Admin Service (services.msc) and then
verify the issue.

If the issue persists after steps above, in order to have a more concrete
idea about the issue, please let me know the following info.

1. Does issue happen to accessing mailbox by OMA? For further test, please
login Exchange Server itself, and access URL: http://SBS_Server/OMA,
verify
whether you can access the mailbox successfully.

2. Do all the users have such issue or just specific users? Please create
a
new mail-enabled user and verify whether he can access mailbox by
ActiveSync.

3. Collect the IIS metabase on Exchange Server and send to me:
v-terliu@xxxxxxxxxxxxx for further analysis:

1). On Exchange Server, install .NET Framework Version 1.1:
http://www.microsoft.com/downloads/details.aspx?FamilyID=262d25e3-f589-4842-
8157-034d1e7cf3a3&DisplayLang=en.
2). Install MBExplorer by installing IIS 6 Resource Kit Tools:
http://www.microsoft.com/downloads/details.aspx?FamilyId=56FC92EE-A71A-4C73-
B628-ADE629C89499&displaylang=en.
3). Once it is installed, access it from Start, Programs, IIS Resources,
Metabase Explorer.
4). In the left pane, right click ''LM'' (under your server computer name)
to choose ''Export to file'', and then save it as IIS.mbk.
5). Compress this mbk file and send it to me for analysis. Please let me
know the password if you set on this iis mbk file.

4. Please collect the IIS log on Exchange Server so that I can perform
further research:

1). On Exchange Serves, open IIS MMC, right click Default Web Site and
then
click Properties.
2). Click Website tab and then check Enable logging.
3). Stop the Default Website and RENAME the existing IIS log files under
C:\WINDOWS\system32\LogFiles\W3SVC1.
4). Restart the Default Website and reproduce the problem, which will
generate new IIS log file with the exact error.
5). Wait for a while so that IIS Log can be synced. And then go to the
following folder on Exchange Server: C:\WINDOWS\system32\LogFiles\W3SVC1.
6). Send me the log files to my working email address
v-terliu@xxxxxxxxxxxxxx And please let me know the alias of the user who
encountered the issue.

5. For further test, please temporarily disable SSL if you enable it for
ActiveSync; create a new test account and let me know the following
information.

- Credential of this test account
- The public URL of your Exchange Server
- Domain name

I will access the mailbox by ActiveSync in my side to verify the issue. To
keep these confidential, please let me know by mail:
v-terliu@xxxxxxxxxxxxx

Hope this helps. Please let me know the results so that I can provide
further assistance on this problem. I am looking forward to your reply.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no
rights.

--------------------
| From: "Stefan Hellersperk" <shellersperk@xxxxxxxxxxxxxxxx>
| References: <OC5aJgZQHHA.1208@xxxxxxxxxxxxxxxxxxxx>
<#$HemlhQHHA.3412@xxxxxxxxxxxxxxxxxxxx>
<egdfxniQHHA.1000@xxxxxxxxxxxxxxxxxxxx>
<F76A5527-C9C1-41E9-971C-F795B65A645A@xxxxxxxxxxxxx>
<#6zOA0zQHHA.4448@xxxxxxxxxxxxxxxxxxxx>
<0xQlMP5QHHA.1788@xxxxxxxxxxxxxxxxxxxxxx>
| Subject: Re: SBS 2003 PDA Sync Problem - Error 0x85010014
| Date: Sat, 3 Feb 2007 09:22:44 -0500
| Lines: 332
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2900.2869
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2869
| X-RFC2646: Format=Flowed; Original
| Message-ID: <uGRjG75RHHA.996@xxxxxxxxxxxxxxxxxxxx>
| Newsgroups: microsoft.public.backoffice.smallbiz
| NNTP-Posting-Host: rrcs-24-106-219-6.se.biz.rr.com 24.106.219.6
| Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.backoffice.smallbiz:335
| X-Tomcat-NG: microsoft.public.backoffice.smallbiz
|
| I have performed the exchange attributes deletion and re-established the
| users profile and this allowed the PDA to sync.
|
| The sync was operational until I put in the users default email address
| which is hosted outside the SBS network. If I remove that external email
| from the users settings and put in the internal SBS email address, the
sync
| works fine.
|
| I have tried to add the internal address as a secondary address in the
users
| account, but that did not fix the sync problem. The only way I can get a
| sync is if the internal address is the default in the users account. We
| cannot operate that way because the internal address is a .local address
and
| the users email will not operate correctly this way.
|
| Is there a proper way to get the external address in the users account
along
| with the internal to allow activesync to let this PDA sync?
| --
| Stefan Hellersperk
| ACS Computer Services Inc.
|
|
| "chace zhang" <v-chacez@xxxxxxxxxxxxx> wrote in message
| news:0xQlMP5QHHA.1788@xxxxxxxxxxxxxxxxxxxxxxxxx
| > Hi Stefan,
| >
| > Thank you for posting here.
| >
| > According to your post, I understand that you get an ActiveSync issue.
| >
| > As 0x85010014 is generic error code, this issue could be caused by
various
| > reasons. To get a clear picture on this issue, please let me know the
| > following questions:
| >
| > Does this issue occur on a specific account or multiple accounts?
| >
| > Does this issue occur on a specific mobile device or multiple devices?
| >
| >
| > If this is a certain client issue, it is much possibly related to
Exchange
| > attribute of this specific user account.
| >
| > Considering there are such a lot of Exchange attributes for one
| > mail-enabled user, it is very hard and time-consuming for us to
identify
| > which one is the culprit of the issue. Based on our experience, the
most
| > efficient method to solve the issue is to reset all Exchange
attributes
| > for
| > this corrupt user account. Basically, this will only takes several
| > minutes.
| >
| > In detail, we could follow the steps below to export all the
information
| > in
| > the mailbox of specific user account as .PST file, then remove
Exchange
| > attribute of problematic user object, and create a new mailbox, at
last
we
| > can import .PST mails to the new mailbox. In the process, please rest
| > assured that we can recover a regular mailbox without any loss in the
| > content.
| >
| > 1. In Outlook, Export all mails in Mailbox as .PST file.
| >
| > Please follow the instruction below (Section: Exporting Personal
Folder
| > Data) to export all mails in the mailbox as .PST file.
| >
| > 287070 OL2002: How to Back Up, Restore, or Move Outlook Data
| > http://support.microsoft.com/?id=287070
| >
| > Please note the article is also applied to Outlook 2003.
| >
| > 2. Remove the Exchange Attribute for problematic user with corrupt
| > Exchange
| > Attribute.
| >
| > 1). In Exchange 2003 computer, launch Active Directory Users and
| > Computers.
| > 2). In the Users Container, right click the user with corrupt
attribute,
| > click Exchange Task.
| > 3). Click Remove Exchange Attribute and click Next to finish the
process.
| >
| > 3. Run Cleanup Agent
| >
| > 1). In Exchange 2003 computer, launch Exchange System Manager.
| > 2). Expand the mailbox store where the problematic mailbox located,
right
| > click the mailboxes container, select Run Cleanup Agent.
| > 3). Then you will see the problematic mailbox with a red X.
| >
| > 4. Create a new mailbox for the user.
| >
| > 1). In Exchange 2003 computer, launch Active Directory Users and
| > Computers.
| > 2). In the Users Container, right click the user with corrupt
attribute,
| > click Exchange Task.
| > 3). Click Create a new Mailbox and select Mailbox Store for the new
| > mailbox, click Next to finish the process.
| >
| > 5. After that, access mailbox by ActiveSync again and verify whether
the
| > issue disappears. If the issue disappears, you can create a new user
| > profile as the instruction in the following article, and follow
article
| > 287070 above to import the PST file in Outlook.
| >
| > 829918 How to create a new e-mail profile in Outlook 2003
| > http://support.microsoft.com/?id=829918
| >
| > If this issue occurs on all accounts in your domain, it happens when
the
| > authentication method is not configured correctly in ActiveSync, OMA
and
| > Exchange/Exchange-OMA virtual directory.
| >
| > Please verify Authentication settings by the following steps.
| >
| > For Exchange-oma virtual directory:
| >
| > 1. Open IIS Manager
| > 2. Open properties of virtual directory Exchange-oma 3. Select
Directory
| > Security tab 4. Select Edit in Authentication and access control box.
Make
| > sure the authentication setting as below:
| >
| > Authentication Methods
| > Enabled Basic authentication
| > Enabled Integrated Windows authentication Disabled anonymous access
| >
| > For OMA virtual directory and Microsoft-Server-ActiveSync virtual
| > directory:
| >
| > 1. Open IIS Manager
| > 2. Open properties of OMA virtual directory and
| > Microsoft-Server-ActiveSync
| > virtual directory respectively.
| > 3. Select Directory Security tab
| > 4. Select Edit in Authentication and access control box. Make sure the
| > authentication setting as below:
| >
| > Authentication Methods
| > Uncheck Enable anonymous access
| > Uncheck Integrated Windows authentication Check Basic authentication
| >
| > After that, please restart the IIS Admin Service (services.msc) and
then
| > verify the issue.
| >
| >
| > Further more, this issue could also be caused by the Firewall, to by
pass
| > this, I would like to suggest that you put the mobile device on the
cradle
| > which is connected to the client workstation in the internal network.
| >
| >
| > If the issue still persists, please send me the IIS Metabase. You can
| > collect Metabase by using mbexplorer.
| >
| > a. Install MBExplorer by installing IIS 6 Resource Kit Tools:
| >
http://www.microsoft.com/downloads/details.aspx?FamilyId=56FC92EE-A71A-4C73-
| > B628-ADE629C89499&displaylang=en.
| >
| > b. Once it is installed, access it from Start, Programs, IIS
Resources,
| > Metabase Explorer.
| >
| > c. In the left pane, right click ''LM'' (under your server computer
name)
| > to choose ''Export to file'', and then save it as SBSIIS.mbk.
| >
| > d. Compress this mbk file and send it to me at v-chacez@xxxxxxxxxxxxx
| >
| >
| > Please also collect the IIS log on Exchange Server so that I can
perform
| > further research:
| >
| > 1). On SBS Serves, open IIS MMC, right click Default Web Site and then
| > click Properties.
| > 2). Click Website tab and then check Enable logging.
| > 3). Stop the Default Website and RENAME the existing IIS log files
under
| > C:\WINDOWS\system32\LogFiles\W3SVC1.
| > 4). Restart the Default Website and reproduce the problem, which will
| > generate new IIS log file with the exact error.
| > 5). Wait for a while so that IIS Log can be synced. And then go to the
| > following folder on Exchange Server:
C:\WINDOWS\system32\LogFiles\W3SVC1.
| > 6). Send me the log files to my working email address
| > v-chacez@xxxxxxxxxxxxxx And please let me know the alias of the user
who
| > encountered the issue.
| >
| > I appreciate your time and effort. If anything is unclear, please feel
| > free
| > to let me know. Have a great day!
| >
| >
| > Best Regards,
| >
| > Chace Zhang (MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have
issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you
check
| > the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although
we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
| > doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| >
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| >
| > --------------------
| > | From: "Stefan Hellersperk" <shellersperk@xxxxxxxxxxxxxxxx>
| > | References: <OC5aJgZQHHA.1208@xxxxxxxxxxxxxxxxxxxx>
| > <#$HemlhQHHA.3412@xxxxxxxxxxxxxxxxxxxx>
| > <egdfxniQHHA.1000@xxxxxxxxxxxxxxxxxxxx>
| > <F76A5527-C9C1-41E9-971C-F795B65A645A@xxxxxxxxxxxxx>
| > | Subject: Re: SBS 2003 PDA Sync Problem - Error 0x85010014
| > | Date: Sun, 28 Jan 2007 19:32:46 -0500
| > | Lines: 79
| > | X-Priority: 3
| > | X-MSMail-Priority: Normal
| > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2869
| > | X-RFC2646: Format=Flowed; Response
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2869
| > | Message-ID: <#6zOA0zQHHA.4448@xxxxxxxxxxxxxxxxxxxx>
| > | Newsgroups: microsoft.public.backoffice.smallbiz
| > | NNTP-Posting-Host: rrcs-24-106-219-6.se.biz.rr.com 24.106.219.6
| > | Path:
TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP04.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.backoffice.smallbiz:321
| > | X-Tomcat-NG: microsoft.public.backoffice.smallbiz
| > |
| > | The device is a HP Ipaq HX2495B. Running windows mobile 5.
| > |
| > | I have re-run the CEICW and Re-applied the mobile permissions to the
| > user
| > in
| > | question.
| > |
| > | I can browse to the servers OMA page and access the users exchange
| > | information using the Ipaq's web browser.
| > |
| > | The problem occurs during activesync with the server. It shows
| > synchronizing
| > | folders for about 1/2 second and then stops and does not show the
device
| > as
| > | having sync'd. If I hit the view status button I get the error
below.
| > |
| > | "Result: ActiveSync encountered a prolbme on the server.
| > | Support code:0x85010014"
| > |
| > | The sync was working fine until a few weeks ago, so this device has
been
| > | able to sync in the past and just stopped.
| > |
| > | --
| > | Stefan Hellersperk
| > | ACS Computer Services Inc.
| > |
| > |
| > | "Cris Hanna [SBS-MVP]"
| > <crisnospamhanna@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx>
| > | wrote in message
| > news:F76A5527-C9C1-41E9-971C-F795B65A645A@xxxxxxxxxxxxxxxx
| > | > what is the device?
| > | > Where is it having the trouble
| > | >
| > | > Has the CEICW been re-run since the cert your using was created?
| > | >
| > | > --
| > | > Cris Hanna [SBS-MVP]
| > | > ------------------------------
| > | > Please do not contact me directly, only respond in the Newsgroups
| > | > MVPs do not work for Microsoft
| > | > ------------------------------
| > | > Send via Windows Mail on Vista Ultimate connected to SBS 2003 R2
| > | > "Stefan Hellersperk" <shellersperk@xxxxxxxxxxxxxxxx> wrote in
message
| > | > news:egdfxniQHHA.1000@xxxxxxxxxxxxxxxxxxxxxxx
| > | >> No, Norton Corporate V10 in server/client mode.
| > | >>
| > | >> --
| > | >> Stefan Hellersperk
| > | >> ACS Computer Services Inc.
| > | >>
| > | >>
| > | >> "Kevin Weilbacher [SBS-MVP]" <kweilbacMVP@xxxxxxx> wrote in
message
| > | >> news:%23$HemlhQHHA.3412@xxxxxxxxxxxxxxxxxxxxxxx
| > | >>> are you using TrendMicro on the server?
| > | >>>
| > | >>> --
| > | >>> Kevin Weilbacher [SBS-MVP]
| > | >>> "The days pass by so quickly now, the nights are seldom long"
| > | >>>
| > | >>>
| > | >>> "Stefan Hellersperk" <shellersperk@xxxxxxxxxxxxxxxx> wrote in
| > message
| > | >>> news:OC5aJgZQHHA.1208@xxxxxxxxxxxxxxxxxxxxxxx
| > | >>>> Having a problem with a PDA Sync to SBS 2003. We had this PDA
| > working
| > | >>>> after similar problems a few months ago, and last week it
stopped
| > | >>>> performing a sync again and started giving us the Error
0x85010014.
| > The
| > | >>>> user is a mobile user with the proper permissions. I also
re-aplied
| > the
| > | >>>> certificate to the PDA and verified that this user is able to
| > access
| > | >>>> the server using OMA.
| > | >>>>
| > | >>>> Any help would be appreciated.
| > | >>>>
| > | >>>>
| > | >>>> Stefan Hellersperk
| > | >>>> ACS Computer Services Inc.
| > | >>>>
| > | >>>>
| > | >>>>
| > | >>>
| > | >>>
| > | >>
| > | >>
| > | >
| > |
| > |
| > |
| >
|
|
|



.