RE: SBS 2003 Mobile Sycn Problem
- From: Stefan <Stefan@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Fri, 1 Dec 2006 05:48:01 -0800
Chace,
This is currently the only user that we have a mobile device for, it is a
trial to see if we can push other units out there, so I dont know if any
other units or users are affected.
If this account was corrupted as you suspect, would the OMA be able to work
from the PDA. I am able to access OMA on the server throught the browser of
the PDA, it allows me to logon and access the exchange information for her
account.
Stefan...
"chace zhang" wrote:
Hi,.
Thank you for posting here.
According to your post, I understand that you get an ActiveSync issue.
As 0x85010014 is generic error code, this issue could be caused by various
reasons. To get a clear picture on this issue, please let me know the
following questions:
Does this issue occur on a specific account or multiple accounts?
Does this issue occur on a specific mobile device or multiple devices?
If this is a certain client issue, it is much possibly related to Exchange
attribute of this specific user account.
Considering there are such a lot of Exchange attributes for one
mail-enabled user, it is very hard and time-consuming for us to identify
which one is the culprit of the issue. Based on our experience, the most
efficient method to solve the issue is to reset all Exchange attributes for
this corrupt user account. Basically, this will only takes several minutes.
In detail, we could follow the steps below to export all the information in
the mailbox of specific user account as .PST file, then remove Exchange
attribute of problematic user object, and create a new mailbox, at last we
can import .PST mails to the new mailbox. In the process, please rest
assured that we can recover a regular mailbox without any loss in the
content.
1. In Outlook, Export all mails in Mailbox as .PST file.
Please follow the instruction below (Section: Exporting Personal Folder
Data) to export all mails in the mailbox as .PST file.
287070 OL2002: How to Back Up, Restore, or Move Outlook Data
http://support.microsoft.com/?id=287070
Please note the article is also applied to Outlook 2003.
2. Remove the Exchange Attribute for problematic user with corrupt Exchange
Attribute.
1). In Exchange 2003 computer, launch Active Directory Users and Computers.
2). In the Users Container, right click the user with corrupt attribute,
click Exchange Task.
3). Click Remove Exchange Attribute and click Next to finish the process.
3. Run Cleanup Agent
1). In Exchange 2003 computer, launch Exchange System Manager.
2). Expand the mailbox store where the problematic mailbox located, right
click the mailboxes container, select Run Cleanup Agent.
3). Then you will see the problematic mailbox with a red X.
4. Create a new mailbox for the user.
1). In Exchange 2003 computer, launch Active Directory Users and Computers.
2). In the Users Container, right click the user with corrupt attribute,
click Exchange Task.
3). Click Create a new Mailbox and select Mailbox Store for the new
mailbox, click Next to finish the process.
5. After that, access mailbox by ActiveSync again and verify whether the
issue disappears. If the issue disappears, you can create a new user
profile as the instruction in the following article, and follow article
287070 above to import the PST file in Outlook.
829918 How to create a new e-mail profile in Outlook 2003
http://support.microsoft.com/?id=829918
If this issue occurs on all accounts in your domain, it happens when the
authentication method is not configured correctly in ActiveSync, OMA and
Exchange/Exchange-OMA virtual directory.
Please verify Authentication settings by the following steps.
For Exchange-oma virtual directory:
1. Open IIS Manager
2. Open properties of virtual directory Exchange-oma 3. Select Directory
Security tab 4. Select Edit in Authentication and access control box. Make
sure the authentication setting as below:
Authentication Methods
Enabled Basic authentication
Enabled Integrated Windows authentication Disabled anonymous access
For OMA virtual directory and Microsoft-Server-ActiveSync virtual directory:
1. Open IIS Manager
2. Open properties of OMA virtual directory and Microsoft-Server-ActiveSync
virtual directory respectively.
3. Select Directory Security tab
4. Select Edit in Authentication and access control box. Make sure the
authentication setting as below:
Authentication Methods
Uncheck Enable anonymous access
Uncheck Integrated Windows authentication Check Basic authentication
After that, please restart the IIS Admin Service (services.msc) and then
verify the issue.
In addition, please refer to the following information to double-check
these settings:
1. Re-run the CEICW, ensure to check the OMA (Outlook Mobile Access)
option in the "Web Services Configuration" page, this will configure the
System to allow OMA and "Server ActiveSync" access from the Internet.
When running the CEICW, on the "Web Server Certificate" page select "Create
a new Web server certificate" and type your FQDN in the "Web server name"
box. Note that the FQDN must be the same name that you use to connect to
the Web site from the Internet. For example, if the URL that you use to
connect to OWA is https://mail.contoso.com/exchange, type
"mail.contoso.com" (without the quotation marks) in the "Web server name"
box.
2. Install the SBS Self-Signed Certificate into PDA, and then try again:
Configuring Self-Signed Certificates
This section provides guidance on copying and installing the self-signed
certificates created by Windows SBS onto the mobile device. For multiple
mobile devices, you will need to install the certificate on each device.
Because the certificate would already be installed on the Windows SBS
server, no additional configuration needs to be done on the server.
Copying the Certificate File to the Device
==========================
Perform the following steps to copy the certificate file to the mobile
device:
a. Log on to a client computer that has ActiveSync 4.1 installed.
b. Connect the Windows Mobile device to the computer.
You do not need to establish a partnership; you can simply connect in guest
mode.
c. Open Windows Explorer and navigate to
<\\WindowsSBSServerName\ClientApps\SBScert>.
d. Right-click the certificate (.cer) file in the SBScert folder and click
Copy.
Note: If your Windows SBS Server is running ISA Server, there may be more
than one certificate in the folder. Select the one named ISACert.cer.
e. Navigate to Mobile Device under My Computer.
By default, the contents of the My Documents folder on the device are
displayed.
f. Right-click the content area and click Paste to copy the certificate
file to the device.
Installing the Certificate on the Device
========================
Perform the following steps to install the certificate:
a. On the Windows Mobile device, open File Explorer (for Pocket PCs) or
File Manager (for Smartphones).
Note: File Explorer is present at Start\Programs on Pocket PCs.
File Manager is present at Start\More on Smartphones.
b. Find the certificate file you just copied to the My Documents folder on
the device and run the file by either tapping the file name or pressing
ENTER while the file is selected.
c. Click Yes on the confirmation message box to install the certificate. If
you receive no error messages, the certificate is installed successfully.
If you receive an error and the certificate is not installed, you will need
to use an external utility to install the certificate on the device. To
install the certificate using this external utility, perform the following
steps:
1). On the client computer, download smartphoneaddcert.exe from the
following URL:
http://support.microsoft.com/?id=841060
If a signed version of smartphoneaddcert by your mobile operator is
available from this link, download the signed version.
Further more, this issue could also be caused by the Firewall, to by pass
this, I would like to suggest that you put the mobile device on the cradle
which is connected to the client workstation in the internal network.
If the issue still persists, please send me the IIS Metabase. You can
collect Metabase by using mbexplorer.
a. Install MBExplorer by installing IIS 6 Resource Kit Tools:
http://www.microsoft.com/downloads/details.aspx?FamilyId=56FC92EE-A71A-4C73-
B628-ADE629C89499&displaylang=en.
b. Once it is installed, access it from Start, Programs, IIS Resources,
Metabase Explorer.
c. In the left pane, right click ''LM'' (under your server computer name)
to choose ''Export to file'', and then save it as SBSIIS.mbk.
d. Compress this mbk file and send it to me
Please also collect the IIS log on Exchange Server so that I can perform
further research:
1). On SBS Serves, open IIS MMC, right click Default Web Site and then
click Properties.
2). Click Website tab and then check Enable logging.
3). Stop the Default Website and RENAME the existing IIS log files under
C:\WINDOWS\system32\LogFiles\W3SVC1.
4). Restart the Default Website and reproduce the problem, which will
generate new IIS log file with the exact error.
5). Wait for a while so that IIS Log can be synced. And then go to the
following folder on Exchange Server: C:\WINDOWS\system32\LogFiles\W3SVC1.
6). Send me the log files to my working email address
v-chacez@xxxxxxxxxxxxxx And please let me know the alias of the user who
encountered the issue.
I appreciate your time and effort. If anything is unclear, please feel free
to let me know. Have a great day!
Best Regards,
Chace Zhang (MSFT)
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--------------------
| From: "Stefan Hellersperk" <shellersperk@xxxxxxxxxxxxxxxx>
| Subject: SBS 2003 Mobile Sycn Problem
| Date: Thu, 30 Nov 2006 17:59:53 -0500
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| I have a Mobile 5 PDA that I cannot seem to get to sync with My SBS 2003
/
| Exchange 2003. I am getting an error 0x85010014.
|
| --
| Stefan Hellersperk
| ACS Computer Services Inc.
|
|
|
|
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- From: Stefan Hellersperk
- RE: SBS 2003 Mobile Sycn Problem
- From: chace zhang
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