Re: OWA display is messed up...

From: Lanwench [MVP - Exchange] (lanwench_at_heybuddy.donotsendme.unsolicitedmail.atyahoo.com)
Date: 08/01/04 

Date: Sun, 1 Aug 2004 11:38:38 -0400

....also noticed the KB article number you mentioned in your .clients post -
note that you have to get hotfixes by calling MS, but they shouldn't charge
you for the call - just give them the KB number & say you need the hotfix.

Rob Pelletier wrote:
> ***
> Please don't flame me for double-posting this. I got no response on
> the public.exchange.clients forum, and I am desperate for a fix.
> ***
>
> I know I'm not the first person to see this - it's not even the first
> time I've seen it, but this time the fix didn't work.
>
> When I log in to my client's mailbox via Outlook 2003 Web Access, the
> display is fouled up. The folder view isn't there, and the right
> frame (where the messages and preview should be) is solid blue, and
> nothing can be seen. (See Shot1 attached)
>
> If I go into the Internet Options, and delete the Temporary Internet
> Files, then Refresh my view (F5), the display is fine again, (see
> Shot3, attached) until I exit and
> re-enter or just F5 again, in which case the problem repeats.
>
> The last time I ran into this, it was suggested I install the .NET
> framework. On that system it fixed the problem, but on this one, it
> makes no difference. I recently learned, on the system where I
> installed the .NET framework, the problem described has returned.
>
> I just found a document Q831130 that seems to deal with this problem,
> but you have
> to call MS and take a a chance they're going to ding you for the
> call. I'm sure they give good value for their support dollar, but a
> client wants to know why he has to pay to have a problem fixed that's
> not his fault. As he puts it, "I already paid to have this
> installed properly - why should I pay more to have you fix it?"
>
> I wish Microsoft would publish a fix or Knowledge Base article on
> this, but I would settle for a fix for me right now...
>
> 2003 SBS
> Exchange 2003
> IE6 SP1 on Windows XP workstations
>
>
>
> Thanks.
>
>
> Rob P.

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